Award-winning operations management software for home service businesses.

Jobber’s 200K+ home service pros have served over 27 million households in more than 60 countries, and invoiced for over $40 billion in services. We continually rank as one of Canada’s fastest-growing and most innovative companies by The Globe and Mail, Fast Company, and Deloitte.

Jobber

Customer Success Manager

Lead workforce management in the Customer Success department for a tech company.

• As the Director of Workforce Management and Customer Success Planning, you will lead the effective management and forecast of labour requirements for the Customer Success organization.
• You will be responsible for forecasting volume and real-time scheduling on a day-to-day and hour-to-hour basis, managing staff schedules across multiple channels based on historical and anticipated volume.
• You will work with a variety of key stakeholders across functions to achieve optimal team performance results.

Workforce Management and Customer Success Planning Director

Account Manager

Manage Key Account Management team, empowering small businesses through Jobber's solutions.

• As a People Leader on the sales team, you will help lead the Key Account Management team.
• The Key Account Management team focuses on Jobber’s largest customers and has three core responsibilities: Increasing payments volume by changing customer behaviour and cross selling additional Jobber products, Driving customer engagement and retention through relationship building and trust leading to improved customer experiences and workflows, Garnering key customers and product insights used to solve pain points and inform other parts of the business.
• As a frontline leader you will leverage your excellent communications skills, goal setting, sales acumen, and coaching prowess to drive performance in a high volume sales environment.
• As a Manager, Key Account Management you will scale and expand the Key Account Management team and its processes within the Sales org., Manage a team of 5+ Key Account Managers (KAM) and optimize results through effective performance management planning, Be accountable for team results and KPIs, Collaborate with other sales leaders and partners, Utilize previous experience to continue building a “winning” sales process, Drive and encourage feedback loops, Analyze, communicate, re-communicate sales metrics and forecasting, Recruit, onboard and assist in optimizing sales training, Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit!


Manager - Key Account Management

Lead workforce management and customer success planning for Jobber's service transformation.

• As the Director of Workforce Management and Customer Success Planning, you will lead the effective management and forecast of labour requirements for the Customer Success organization.
• You will be responsible for forecasting volume and real-time scheduling on a day-to-day and hour-to-hour basis, managing staff schedules across multiple channels based on historical and anticipated volume.
• You will work with a variety of key stakeholders across functions to achieve optimal team performance results.


Product Marketing

Lead product marketing for Jobber’s SaaS portfolio and drive adoption.

• Lead and empower a team of product marketers focused on our SaaS products, including Jobber’s core product suite and marketing software tools.
• Lead qualitative and quantitative research with customers, prospects and partners in the ecosystem to identify current, evolving and new pain points, and partnering with Senior Leadership to strategize on how/if we should evolve them. (where do we play, and how do we win?)
• Partner with Product Management and Finance to identify new potential products and features and the potential associated ROI to help define roadmap.
• Partner with Product Management to define product strategy, roadmap and launches (from ideation through adoption).
• Define and drive GTM strategy, process and drive execution for new launches, inclusive of marketing, sales, success and partnerships. Partner with product and engineering to align the release process to our launch strategies to drive the highest likelihood of success. This is inclusive of KPIs and shared goals tied to those KPIs.
• Partner with the Pricing Team within Product Marketing to recommend pricing, packaging and promotional strategy.
• Drive cross-functional initiatives with executive exposure that will help shape the future of who Jobber is.
• Drive the creation of content, marketing assets, and sales enablement materials with the help of other Jobber teams that pull the adoption of time-saving software forward in the home services industry.
• Refine and champion Jobber's product positioning, messaging, and customer-centric narratives by deeply understanding market needs, customer pain points, and competitive landscapes.
• Key Partnerships: Product Management, Sales, Success, Strategy, Marketing, Partnerships.

Director, Product Marketing

Lead product marketing for Jobber’s SaaS product portfolio.

• Jobber is looking for a Director of Product Marketing to lead marketing for SaaS products.
• You'll lead and empower a team of product marketers focused on Jobber's SaaS core product suite.
• Conduct research with customers, prospects, and partners to identify pain points and product evolution.
• Partner with Product Management to define product strategy, roadmap, and launches.
• Drive GTM strategy and execution for new product launches, aligning marketing, sales, and success.
• Recommend pricing, packaging, and promotional strategies with the Pricing Team.
• Drive creation of content and sales enablement materials for the home services industry.
• Refine and champion Jobber's product messaging and narratives by understanding market needs and competitive landscapes.

Product Designer

Drive strategy and design financial tools for small businesses in evolving service industry

• Lead designer in Fintech Core team empowering small business owners with financial tools
• Drive strategy, influence roadmap, and work across all Jobber groups
• Partner with Product Managers and Engineers to deliver value through decentralized Product Design
• Mentor other designers and ensure consistent user experience
• Report to Senior Design Manager for career growth

Jobber Jobs in New York City

Jobber

Workforce Management and Customer Success Planning Director

Jobber

Manager - Key Account Management

Jobber

Workforce Management and Customer Success Planning Director

Jobber

Director, Product Marketing

Jobber

Director, Product Marketing

Jobber

Staff Product Designer - Fintech

Jobber