Account Manager

September 1, 2023

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Guidewheel

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Our plug-and-play FactoryOps platform empowers any factory to reach sustainable peak performance.

Software • Manufacturing operations • Factory operations • Operational excellence • Machine learning

11 - 50

💰 $9M Series A on 2022-12

Description

• Carry and exceed an expansion quota: negotiating expansions at our current and future customer base utilizing scaling pricing models • Conduct Data-Driven Pipeline reviews of current expansion opportunities + strategic accounts • Develop and execute long-term account strategies across our customers to grow Guidewheel’s footprint in conjunction with the Customer Experience team. • Partner with Technical Account Managers and Customer Success Managers: identify opportunities and risks in collaboration with CSMs, while providing commercial assistance for renewals as needed. • Develop a deep understanding of clients’ business objectives and proactively identify opportunities to maximize their success and usage of Guidewheel. • Own the relationship with Director and Executive-level economic buyers by connecting their objectives with the value that Guidewheel provides to their teams • Collaborate closely with cross-functional teams, including sales, product management, and customer support, to ensure a seamless customer experience and successful client outcomes. • Develop account plans and associated internal reporting requirements to demonstrate client relationship progression. • Provide critical product and process feedback to improve Guidewheel’s platform and sales organization constantly. • Contribute to the Account Manager Playbook to iterate and create the process for account growth • Establish Account Management Strategy at Guidewheel as our first AM hire for a critical part of our business.

Requirements

• 7+ years of enterprise software sales, customer success, or account management experience, with proven success. • 5+ years of related work experience in B2B Account Manager or related cross-functional role with closing experience from opportunity identification to closed won • 3+ years of experience managing renewal and growth revenue targets • Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player • Adaptability — you understand that change is constant, and you embrace it • Agility and resilient — you move quickly and encourage continued improvement • Strong work ethic, desire to learn, and a drive to excel • Interest and curiosity around Manufacturing, Industrial, and/or Sustainability

Benefits

• Real impact on the world's factories • Strong momentum and alignment around our mission • Investor support • Culture that values diversity, growth mindset, and results • Positive impact on the planet