Guidewheel is on a mission to empower all the world’s factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips onto any machine to turn its real-time “heartbeat” into a connected, actively learning system that empowers teams to reduce lost production time, increase throughput, and perform better and better over time.

At Guidewheel we work with the factories that are the backbone of our economy, and you can have a real, on-the-ground impact right away. We have strong momentum and alignment around our mission, investor support, and a culture that values diversity, growth mindset, and results. And the tight link between our mission and our business model means that reaching more of the world’s 10 million factories accelerates our positive impact on the planet. 

With backing from Greycroft, Breakthrough Energy Ventures, and other top investors, we're opening up a number of exciting opportunities to lead and have a real, immediate impact on both our growing team and the factories that are the backbone of the economy.

Guidewheel

Customer Success Manager

Drive customer success on Guidewheel's cloud platform for North American factories.

• Guide customers to value
• Own the customer relationship and success. For 15-40 Guidewheel customers in the USA, you are the owner who will drive success through initial onboarding, product adoption, retention, and identifying value-add new features. You will work cross-functionally with a team of technical account managers and implementation specialists to ensure our customers are successful, and at the end of the day responsibility for the customer’s success is yours.
• Deeply understand the objectives of the factories we work with and be a trusted right-hand advisor to the teams using Guidewheel
• Work with the Guidewheel team and customers to repeatedly define, drive, and demonstrate the value (ROI) delivered by the Guidewheel platform
• Define and optimize the customer journey
• Work with the team to define exactly what onboarding + ongoing support from Guidewheel should look like including training, best communication touch points and new release updates
• Represent the voice of the customer to inform our sales & support process and product roadmap
• Manage direct + regular customer communication across users
• Own customer experience, renewals, and upsells
• Enable successful roll-out of Guidewheel to users across the factory as an essential business tool, leading trainings both virtually and in person
• Own contract renewals, growth, and upsells for customers by understanding their business needs and helping them succeed
• Identify opportunities for customers to act as Guidewheel advocates (e.g. testimonials, case studies)
• Set clear expectations and provide support to ensure a positive experience for customers at every level.

Infrastructure Engineer

Scale microservices infrastructure securely and cost-effectively for manufacturing workflows.

• Design, build, and maintain scalable and secure infrastructure for our microservices architecture.
• Implement best practices for cloud infrastructure management, including automation, monitoring, and cost optimization.
• Collaborate with development teams to ensure seamless integration and deployment of services.
• Develop and enforce security policies and procedures to protect our systems and data.
• Monitor system performance and reliability, proactively identifying and resolving issues.
• Lead incident response efforts, ensuring timely resolution and effective communication.
• Develop API integrations with external systems.
• Mentor and guide junior engineers, fostering a culture of continuous improvement and learning.

Senior Platform - Infrastructure Engineer

Support enterprise customers in driving value and adoption of Guidewheel's SaaS platform.

• Guide customers to value.
• Define and optimize the customer journey.
• Own customer experience, renewals, retention and drive expansion.

Enterprise Customer Success Manager

Technical Account Manager

• Provide technical support to customers in North America
• Understand customer's business and troubleshoot technical issues
• Explain technology products to all types of users
• Assess customer's current machine infrastructure
• Prepare and order equipment needed for installation
• Guide customers through installation process
• Perform initial configuration and data check
• Troubleshoot installation for inaccurate readings or signal strength
• Configure additional users and implement best practice settings
• Troubleshoot system configurations and support feature upgrades
• Build documentation regarding installation, troubleshooting, and best practices

Account Manager

• Carry and exceed an expansion quota: negotiating expansions at our current and future customer base utilizing scaling pricing models 
• Conduct Data-Driven Pipeline reviews of current expansion opportunities + strategic accounts 
• Develop and execute long-term account strategies across our customers to grow Guidewheel’s footprint in conjunction with the Customer Experience team. 
• Partner with Technical Account Managers and Customer Success Managers: identify opportunities and risks in collaboration with CSMs, while providing commercial assistance for renewals as needed. 
• Develop a deep understanding of clients’ business objectives and proactively identify opportunities to maximize their success and usage of Guidewheel. 
• Own the relationship with Director and Executive-level economic buyers by connecting their objectives with the value that Guidewheel provides to their teams 
• Collaborate closely with cross-functional teams, including sales, product management, and customer support, to ensure a seamless customer experience and successful client outcomes. 
• Develop account plans and associated internal reporting requirements to demonstrate client relationship progression. 
• Provide critical product and process feedback to improve Guidewheel’s platform and sales organization constantly. 
• Contribute to the Account Manager Playbook to iterate and create the process for account growth 
• Establish Account Management Strategy at Guidewheel as our first AM hire for a critical part of our business.

Full-stack Engineer

Guidewheel is looking for a senior full-stack software developer to help develop our cloud-based dashboard and supporting infrastructure. This is an individual contributor role, with room for expanding leadership responsibilities. A Senior Engineer at Guidewheel: 
• Executes well, but doesn’t just execute – asks “why,” understands the big picture, and delivers the best possible solution
• Completes high quality work in a timely manner
• Thoughtfully translates customer and business needs into software solutions that can scale
• Designs and architects solutions, gathering additional resources as needed
• Strategically owns projects from beginning to end, adeptly managing others and communicating with teammates as needed to execute
• Writes code that is designed to be future proof - not just within a function, but within a project’s architecture
• Writes useful tests and encourages others to write tests
• Maintains clear documentation and proactively communicates
• Offers thoughtful code reviews, and constantly seeks improvement in their own work



Senior Software Engineer

Business Development Rep

• Source new business opportunities and drive revenue through outbound prospecting efforts
• Be the first point of contact for customer outreach
• Hit daily, weekly, and monthly KPIs
• Qualify customer needs and overcome objections
• Use technology to manage a high volume of prospects and make data-driven decisions
• Learn from experienced Account Executives and have a clear promotion path to closing roles

Guidewheel Jobs in New York City

Guidewheel

Customer Success Manager

Guidewheel

Senior Platform - Infrastructure Engineer

Guidewheel

Enterprise Customer Success Manager

Guidewheel

Technical Account Manager

Guidewheel

Account Manager

Guidewheel

Senior Software Engineer

Guidewheel

Business Development Representative

Guidewheel