Highspot helps companies worldwide improve the performance of their sales teams by turning strategic initiatives into business outcomes. Our unified sales enablement platform gives revenue teams a single solution to elevate customer conversations and drive repeatable revenue, bringing together native content and guidance, training and coaching, and engagement intelligence – all supported by actionable analytics. Highspot delivers unmatched customer support, with 100 percent of our customers recouping their sales enablement investment. Trusted by Aetna, a CVS Health company; DocuSign, Dow Jones, General Motors, Nestle, Twitter, Verizon Media and many more, we are proud to drive strategic growth for leading companies across the world. As a global company powered by diverse talent, Highspot has earned perennial recognition on Fortune Magazine's and Glassdoor's Best Places to Work lists.

Highspot

Customer Success Manager

Lead a team in customer success at Highspot, enhancing sales productivity.

• Provide Customer Insight. Guide your team to develop relationships with our customers to understand their Highspot experience and synthesize key themes from across the customer base to keep us moving toward the perfect customer experience. Coach the Customer Success team to align product features to customer business goals and objectives.
• Scale Organizations, Processes, and Operations. Work with your management team to design organizational and process changes as our company grows and evolves and be the primary execution point for making those designs a reality within Customer Success.
• Develop a High Performing, High Engagement Team and Culture. Coach and develop your direct reports. Demonstrate very high emotional intelligence. Set and uphold the highest performance standards. Help colleagues “enjoy the ride” - one of our core guiding principles.
• Partner effectively across functions. Act as an ally and partner to colleagues in related functions - Product, Account Management, Marketing, and others - making decisions that take broader perspectives into account and providing insight into others’ decisions. Demonstrate a balanced, reasoned approach to conflict or differing priorities.
• Cultivate deep product knowledge. To date, this has been one of the hallmarks of the Customer Success team. Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment. Provide training/guidance/best practices to customers and team.

Senior Manager, Customer Success

Bookkeeper

Manage payroll operations for Highspot, enhancing sales productivity.

• Apply knowledge and skills required to support payroll activities such as the collection, review, and analysis of full-cycle payroll-related data sources for use in payroll generation for all levels of the organization and across all locations via Workday platform.
• Support equity processing for stock activity in accordance with federal, state, and local regulations.
• Assist with testing new payroll earnings, deductions, accruals, and other new programs in the test environment.
• Continuous evaluation, improvement, and maintenance of existing work processes to ensure the most effective use of resources and drive operational excellence.
• Support all payroll inquiries, navigate complex situations by recognizing problematic areas, and take ownership of communications through timely resolution.
• Build and nurture strong working relationships with all levels across the organization, 3rd party providers, and others to resolve issues and drive process improvements.
• Follow proper governance of payroll data, time and attendance, record keeping, and internal controls.
• Assists internal and external auditors during the audit process by providing documents, and other payroll-related reports upon request.
• Assist payroll accounting with balancing and reconciliation requests.
• Provide payroll reports, metrics, and assigned management reports.
• Research payroll inquiries, garnishments and ensure it is being done in a timely manner.
• Assist with global payroll and related tasks as needed

Senior Payroll Analyst

Account Manager

Manage post-sales customer journey for Highspot's sales enablement platform.

• Work as a trusted advisor to your customers and ensure they fully realize the value that the Highspot platform provides to their business.
• Understand and document your customers’ business objectives and work with the customer to hold all parties accountable for progress toward those objectives.
• Work closely with the Services team to ensure the highest level of customer satisfaction
• Meet regularly with your customers to provide value at every touch point throughout the life of the customer.
• Manage the customer renewal process and work toward expanding the footprint of Highspot at your customer organizations.
• Create and drive revenue across assigned accounts
• Meet and exceed all quarterly and annual revenue targets
• Quickly learn new software product(s) and clearly communicate the value proposition
• Maintain account and opportunity forecasting within our internal SFA system

Account Manager - Commercial

Accountant

Optimize operational accounting processes and financial data integrity for sales enablement.

• Ensure accurate and timely reporting of financial reports in accordance with US GAAP and accounting policies.
• Work across technical topics such as leases, capitalized software, accruals, etc.
• Collaborate with managers to perform accounting period-end close activities including posting/reviewing journal entries, reconciliations, and analytics.
• Partner with international accounting team members to support both international and domestic compliance requirements.
• Research and prepare technical accounting documentation as needed.
• Develop and maintain accounting policies and procedural documentation for areas of responsibility.
• Innovate and collaborate for continuous process improvement, advising and leading others in implementing ideas to enhance existing systems, internal controls, and work processes impacting financial close and reporting.
• Partner with teams such as IT Applications, Finance, Tax and Legal to determine and operationalize the accounting implications of new business initiatives and transactions.

Senior Accountant

Financial Planning and Analysis

Expand market share by driving revenue growth within Global Strategic Accounts.

• Empower businesses to optimize operations
• Expand revenue within largest Global Strategic Accounts
• Play a pivotal role in winning new customers
• Manage end-to-end sales process from building pipeline to closing new business
• Take a results-oriented and customer-centric approach
• Focus on understanding and addressing customer pain points
• Develop Strategic Account Plans
• Run a repeatable sales process
• Predictably forecast opportunities and revenue
• Establish trust with C-level executives and key stakeholders
• Lead complex negotiations and close high-value deals
• Act as a thought leader on industry trends
• Evangelize the Highspot vision and product roadmap
• Collaborate with internal global teams to deliver seamless solutions
• Communicate technical information effectively

Global Strategic Accounts Director - Financial Services

Manage customer relationships and revenue for SMB accounts driving growth and retention.

• Lead relationship and revenue management for our SMB account base.
• Drive the development of customer-level strategies designed to reinforce Highspot value to retain and grow your assigned book of business.
• These account planning activities include cross-functional collaboration and partnership with other key customer-facing functions like Solution Consulting, Customer Success Management, and Professional Services.
• Actively participate in creating and delivering highly impactful and valuable Customer Business Reviews on a regular cadence.
• Carry an aggressive revenue retention quota and own all facets of the renewal cycle.
• Carry an aggressive expansion quota and be responsible for upselling and cross-selling Highspot products to the customers in your assigned book of business.
• Map out and navigate complex customer organizations to identify key stakeholders and opportunities.
• Build and maintain relationships with key customer executives and stakeholders across our core target personas - Sales, Revenue Operations Marketing, and Sales Enablement.
• Establish and maintain multi and power-threaded relationships across every customer in your book of business.
• Represent the customer back to Highspot through clear communication and administrative updates to CRM, forecasting, and other tools used to manage our business.

Account Manager, SMB

Cultivate and manage enterprise customer relationships to drive growth and retention.

• Work as a trusted advisor to your customers and ensure they fully realize the business value that the Highspot platform provides to their business
• Understand and document your customer's business objectives and work with the customer to hold all parties accountable for progress towards those objectives
• Lead multiple customer sales cycles and close effectively - candidate is a hunter within our customer base
• Develop strong relationships with key decision-makers, influencers, and partners
• Understand and document corporate budget, decision-making timeframe, and customer strategic growth initiatives and navigate to key decision-makers
• Work closely with the Services team to ensure the highest level of customer satisfaction and adoption
• Meet regularly with your customers to provide value at every touchpoint throughout the life of the customer
• Manage the customer renewal process and work toward expanding Highspot's product offering throughout your customer organizations
• Deliver impactful demonstrations either remotely or in person
• Keep abreast of competitive knowledge and products
• Create and drive cross-sell and up-sell across assigned accounts
• Meet and exceed all quarterly and annual revenue targets
• Execute on sales discipline, Salesforce hygiene, and forecast accuracy
• Quickly learn new software product(s) and clearly communicate Highspot's value proposition
• Be a conscientious team member that actively contributes to our positive work environment, which is anchored in our Guiding Principles and Diversity, Equity, Inclusion, and Belonging.

Senior Account Manager - Enterprise

• On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic
• Cultivate and manage customer relationships, focusing on growth and retention
• Responsible for all cross-sells, up-sells, and renewals within their book of business
• Opportunity to overachieve and earn uncapped commissions with accelerators based on performance
• Must meet or exceed sales targets (both renewal and expansion), manage deals and relationships, forecast accurately, and partner heavily with Services to deliver an outstanding Highspot experience anchored in business value
• Experience with Sales, Marketing, and Enablement professionals, possesses a high degree of business acumen, and can identify and translate business value back to the customer
• Thrive in an environment that is highly collaborative and performance-driven

Senior Account Manager - Strategic

Account Executive

• Develop and execute against qualified, but often early stage leads to achieve and exceed individual software quota responsibility
• Consistently build and deliver an accurate pipeline and forecast visibility via Salesforce.com and/or available forecasting tools
• Lead multiple customer sales cycles and close effectively – candidate is a hunter
• Quickly learn new software product(s) and clearly communicate the value proposition and differentiation
• Manage effective internal working relationships with Sales Engineers, Professional Services, and Account Development Teams
• Develop strong relationships with key decision makers, influencers and partners within assigned opportunities
• Understand and document corporate budget, decision-making timeframe, customer goals, and key decision makers within the prospect’s organization
• Be a conscientious team member that actively contributes to our positive work environment, which is anchored in our guiding principles and Diversity, Equity & Inclusion

Highspot Jobs in New York City

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Senior Manager, Customer Success

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Senior Payroll Analyst

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Account Manager - Commercial

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Senior Accountant

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Global Strategic Accounts Director - Financial Services

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Account Manager, SMB

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Senior Account Manager - Enterprise

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Senior Account Manager - Strategic

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Account Executive - Enterprise (East)

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