Customer Support Specialist - Clinical

September 4

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HST Pathways

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Advancing healthcare with innovative technology.

Implementation • Training • Technology • Electronic Health Records • Ambulatory Surgery Centers

51 - 200

Description

• The HST Pathways Support Specialist serves as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings. • The support specialist role requires the ability to troubleshoot and resolve application and customer workflow problems with exceptional customer service skills. • Deliver an exceptional client experience by identifying and documenting client needs and issues. • Answer incoming customer inquiries, effectively applying problem solving techniques. • Provide consistent, timely, professional and high-quality client support. • Establish procedures to ensure client satisfaction and quality service delivery. • Replicate and document issues for further escalation. • Participate in quality assurance and application testing of software as required.

Requirements

• Bachelor’s degree recommended. • Proficient in MS Office and related products • You must be technically savvy with an ability to easily learn new software (echart or practice management experience preferred) • Healthcare or clinical experience preferred RN preferred • Exceptional communication skills for both internal and external communications • Able to manage many ongoing activities and tasks in a fast-paced environment

Benefits

• Remote work environment • Health benefits paid for employee • Flexible Paid Time Off Policy • 11 company holidays per year • Paid parental leave • 401K with matching contributions • Learning and development allowance • A diverse, inclusive, and fun team!