Field Support Representative
August 31
🏡 Remote – New York
Description
• Support members on their healthcare journeys • Visit clients onsite across Georgia and Florida and support members in navigating their Sidecar Health plans • Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity • Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails • Provide excellent customer service in a timely and positive manner • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
Requirements
• Access to reliable personal transportation and willingness/ability to drive across the state as necessary to service groups and members on-location (we will compensate for travel expenses) • Reliability, strong communication, and accountability that enables you to work successfully and independently • Ability to problem-solve in real-time, turning issues and complaints into solutions and wins • Ability to teach members about Sidecar Health best practices • Desire to grow and develop within the company (high visibility working with other teams comes with opportunities for advancement) • Strong empathy and relationship skills • Reliable transportation and willing to drive up to several hours to visit groups in the field • Open schedule availability • Bilingual (preferred) • Healthcare and/or insurance experience (preferred)
Benefits
• Competitive salary and equity package • Comprehensive Medical, Dental, and Vision benefits • A 401k retirement plan • Paid vacation and company holidays • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
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