INGENIOUS.BUILD formerly known as IngeniousIO

INGENIOUS.BUILD is a cutting-edge technology company specializing in project management software for the Real Estate Development and Construction industry. By leveraging data, automation, and real-time insights, INGENIOUS.BUILD empowers organizations and all stakeholders to manage projects with precision and reduced risk. 

The platform is an automated cloud-based application comprised of three seamlessly connected modules. These modules have been meticulously crafted to streamline everyday operations spanning project financials, project management, and construction administration. Effortlessly oversee your development projects and maintain real-time connectivity with every project team member, all within a singular, user-friendly interface.

Dedicated to innovation, efficiency, and excellence, INGENIOUS.BUILD is committed to building the future within the development and construction industry. 

INGENIOUS.BUILD

Customer Support

Provide customer support for a SaaS platform managing construction projects.

• Troubleshoot and resolve technical issues related to our SaaS platform, escalating complex issues to the appropriate teams when necessary
• Guide customers through product features and functionalities, providing clear and concise instructions
• Document and track customer interactions and reported issues in the CRM system
• Collaborate with cross-functional teams Product, Engineering, and Sales, to advocate for customer needs and drive product improvements
• Identify opportunities to improve support processes and procedures to enhance the overall customer experience
• Stay up-to-date on product updates, new features, and industry trends to assist customers effectively
• Provide proactive support by anticipating customer needs and offering solutions before issues arise

Customer Support Representative

Implementation Specialist

Implementation Specialist at Ingenious.Build training clients on a project management platform.

• Conduct analysis and impact assessment to determine the most effective approach for implementing change
• Onboard and train our customers on industry workflows and best practices for using our platform
• Deliver 5 star Virtual and Onsite training while staying lively and properly engaging your audience
• Properly document follow-ups and interface with multiple stakeholders
• Proactively monitor platform usage and reach out to key stakeholders as needed
• Proactively identify at-risk customers and work with internal teams to define and execute strategies that secure retention
• Ensure cross-functional partnering and growth strategy between sales, customer success, and product

Product Manager

Manage client integrations and deliver impactful software solutions for construction project lifecycle.

• Responsible for shipping incredible value to the customer for the more technical Delivery Team that focuses on external integrations
• Set the product vision and strategy for 3rd party integrations using data-driven decisions
• Ingest information about your clients, research the market, conduct user tests as needed, and partner with stakeholders to build a roadmap that optimizes value and delivers the Right Thing at the Right Time
• Monitor product performance and key metrics to identify areas for improvement and growth opportunities
• Collaborate with Delivery Teams (Software, Design, Quality Assurance) to ship impactful, world class products
• Develop clear GTM strategies for internal stakeholders and customers
• Communicate with various internal and external stakeholders

Customer Success Manager

Customer Success Manager at a SaaS company for AEC industry.

• Manage accounts, improve products, implement solutions, and build client relationships
• Collaborate with IMGENIOUS.BUILD customers, providing guidance and support
• Conduct periodic business reviews to ensure value from INGENIOUS.BUILD

Operations

Manage engineering processes and support for INGENIOUS.BUILD's project lifecycle.

• As the Technical Operations Associate at INGENIOUS.BUILD you will get the unique experience of being the go-to professional for Engineering.
• You will work directly with the VP of Engineering and Product on process improvement, educating the teams on new and existing processes, and work cross-functionally with the organization to ensure effective communication.
• In this position you will be responsible for managing multiple process-related projects for the Engineering department, providing assistance and support with devices, hardware, and software issues, and coordinating and working through various administrative tasks that the VP of Engineering and Product gives you.
• We are looking for a problem solver who can be a powerhouse of problem-solving and efficiency.

Technical Operations Associate

Account Executive

• Develop and close business with INGENIOUS.BUILD’s largest prospects
• Prospect and win new business through developing key executive relationships
• Partner with the balance of your account team and leverage customer analytics
• Effectively plan to meet and exceed ongoing business goals and revenue quotas
• Develop a deep understanding of the technology platform and operations
• Constantly deepen understanding of market trends to enable consultative insight
• Use various sales methodologies (Challenger/MEDDIC) to ensure an optimized consultative sales approach

INGENIOUS.BUILD Jobs in New York City

INGENIOUS.BUILD

Customer Support Representative

INGENIOUS.BUILD

Implementation Specialist

INGENIOUS.BUILD

Product Manager

INGENIOUS.BUILD

Customer Success Manager

INGENIOUS.BUILD

Technical Operations Associate

INGENIOUS.BUILD

Account Executive - Mid Market

INGENIOUS.BUILD