Client Success Director - Healthcare IT

August 31

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Intelligent Medical Objects (IMO)

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Intelligent Medical Objects is a healthcare data enablement company$1. .$1

Health Information Technology • Clinical Terminology • Medical & Clinical Software • Controlled Medical Terminology • ICD-10 Conversion

201 - 500

💰 Venture Round on 2017-02

Description

• Maintain successful customer relationships and understand client business models. • Understand client licensure vs. adoption vs. utilization. • Participate in product training to articulate functionality. • Increase customer loyalty and reduce churn. • Collect, analyze, and address customer feedback. • Resolve complex customer issues effectively. • Align with internal teams to drive success initiatives. • Use data-driven decisions to enhance customer outcomes. • Collaborate with sales, product, and marketing teams. • Stay current with healthcare technology market insights.

Requirements

• Minimum of 7 years in client success or related role. • Understanding of healthcare IT operations. • Ability to serve as a strategic advisor. • Exceptional verbal and written communication abilities. • Highly flexible and self-motivated with entrepreneurial mindset. • Strong analytical skills for customer challenges. • Proficient in Salesforce CRM and MS Office Suite.

Benefits

• High levels of client satisfaction  • Increased retention and reduced churn. • Maximized client value and measurable outcomes. • Revenue growth and expanded client relationships.