pfm medical, inc.
pfm medical, Inc. is a subsidiary of pfm medical ag (Cologne, Germany) and was established in 2001 to serve as headquarters for North, Central, and South American development, manufacturing, marketing, and distribution activities$1. .$1
Medical Device Manufacturing
11 - 50
SaaS Customer Success Manager
August 29
🏡 Remote – New York
pfm medical, inc.
pfm medical, Inc. is a subsidiary of pfm medical ag (Cologne, Germany) and was established in 2001 to serve as headquarters for North, Central, and South American development, manufacturing, marketing, and distribution activities$1. .$1
Medical Device Manufacturing
11 - 50
Description
• Drive customer retention and growth • Support product onboarding and user adoption • Serve as the voice of the customer • Manage risk and opportunities/threats • Use data to monitor customer engagement • Coordinate cross-functional teams under common goals/objectives • Lead the onboarding process for new customers • Support through organizational change with effective training • Establish and maintain strong, long-term relationships • Develop a deep understanding of QuartzBio products and services • Encourage and facilitate customer advocacy • Identify opportunities for upselling and cross-selling • Address and resolve customer concerns timely • Gather and relay customer feedback • Proactively manage client renewals and ensure high retention • Monitor customer success metrics and report on progress
Requirements
• Bachelor’s degree in a related field; MBA or advanced degree preferred. • Minimum of 8 years of relevant experience in customer success, solution delivery, or portfolio management. • 3 years of experience in customer success with SaaS or PaaS solutions. • Experience in the life sciences industry, preferably in clinical drug development. • Experience in a startup environment or in a scaling division within a larger organization. • Experience managing accounts and relationships, with a track record of retention. • Excellent communication skills for presenting complex ideas. • Exceptional critical thinking and problem-solving skills. • Ability to communicate with technical and non-technical stakeholders.
Benefits
• Discretionary annual bonus • Health insurance • Retirement savings benefits • Life insurance • Disability benefits • Parental leave • Paid time off for sick leave and vacation
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