Technical Team Lead - Operations

September 10

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iTMethods Inc.

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Managed DevOps SaaS Platform Built for Enterprise

Managed DevOps SaaS Platform • Managed DevOps Tools as SaaS • Managed AWS • Atlassian on AWS • AWS MSP certified

51 - 200

Description

• This role involves leading a team of Cloud Operations Engineers. • Guide the support operations, optimizing support channels. • Play a key role in ensuring the timely and thorough resolution of support requests and incidents. • Lead the Operations team to monitor vendor updates, security alerts, and schedule customer deployments upgrades. • Mentor and share knowledge with team members to enhance their technical skills. • Advocate for best practices and continuous improvement in support operations.

Requirements

• 3-5 years previous experience in a Team lead role managing people. • 5+ years in a technical role with significant experience in Cloud or DevOps , DevSecOps environments. • Experience working in a Managed Service Provider (MSP) environment. • You have a Bachelor's Degree in Computer Science , Computer Engineering, Software Engineering, and preferably certification in AWS, Ansible and Terraform and have worked on DevOps tools Git and Jenkins. • Exceptional communication and problem solving skills. • An obsession with providing great customer service and always having a good handle on priorities, commitments and service levels. • Demonstrated ability to lead technical initiatives, improve processes, and mentor team members. • A continuous improvement mentality that is always looking for opportunities to create and fine tune repeatable processes and procedures and keeping an eye out for automating the support operations to minimize human error. • Ability to understand and action the need to coach, mentor and develop your team so that they are always performing at the highest level. • A desire to continually grow your experience and knowledge through learning and certification. • A natural collaboration approach to all you do and all those you interact with. • Demonstrated hands-on experience in either Cloud or DevOps is a prerequisite. • Experience and understanding of DevOps concepts and tools that are supported on the iTMethods DevOps SaaS Platform. • Experience in working with and supporting workloads running in hyper-hybrid cloud environments.

Benefits

• Flexible work environment • Competitive compensation and benefits package • Learning and development • Career progression • Culture – One team environment founded on respect and collaboration where we do not take shortcuts and are customer obsessed