Wireless technology now impacts nearly every aspect of daily life around the world. As the fastest-growing global tech company, JMA Wireless designs and delivers cutting-edge wireless technology solutions that modernize how people learn, work, live and play, like never imagined. We power today’s leading industries through next-generation software-based 5G, private wireless networks, 5G-ready antennas and connectors, and advanced indoor 5G capabilities — all manufactured in the U.S. Our headquarters, along with the first-of-its-kind 5G campus, are located in Syracuse, NY, with innovative tech hubs around the world. Join our team to shape the future of wireless technology and elevate how people experience the world! 

JMA designs and builds next-generation communication systems, delivering the industry’s most powerful technologies enabling 4G LTE, 5G, CBRS, and LAA on networks worldwide. JMA XRAN™ leads the industry with the only 100 percent software-based RAN platform, combined with TEKO™, NWAV, and RF distribution technologies. JMA’s millimeter-wave IOTA platform provides a best-in-class radio footprint for indoor 5G deployments.

JMA Wireless

IT Support

Provide IT help desk support for JMA users, ensuring optimal functionality and user satisfaction.

• Act as the initial contact for JMA users requiring technical support, whether it's via phone, email, or face-to-face interactions.
• Conduct effective troubleshooting by employing diagnostic methods and relevant questioning.
• Assess and identify the most appropriate solutions based on issues and information provided by end-users.
• Guide users step-by-step through the process of resolving their technical problems.
• Work collaboratively with and support other members of the IT teams (network, systems, or security) to tackle more complex technical issues.
• Utilize a service/help desk system to track, prioritize, and manage support requests efficiently.
• Establish, document, and maintain system standards to ensure consistent performance.
• Successfully complete assigned projects within the designated time frame, budget, and specifications.

JMA Wireless Jobs in New York City

JMA Wireless

IT Help Desk Engineer

JMA Wireless