IT Help Desk Engineer

July 18

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JMA Wireless

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Headquartered in Syracuse, JMA is restoring U.S. wireless leadership at a critical time in the global transition to 5G.

Macro Wireless Infrastructure • Indoor and Outdoor TEKO DAS Platform • Compression Connector Technology • NWAV - Next Generation Antenna Technology • XRAN

501 - 1000

Description

• Act as the initial contact for JMA users requiring technical support, whether it's via phone, email, or face-to-face interactions. • Conduct effective troubleshooting by employing diagnostic methods and relevant questioning. • Assess and identify the most appropriate solutions based on issues and information provided by end-users. • Guide users step-by-step through the process of resolving their technical problems. • Work collaboratively with and support other members of the IT teams (network, systems, or security) to tackle more complex technical issues. • Utilize a service/help desk system to track, prioritize, and manage support requests efficiently. • Establish, document, and maintain system standards to ensure consistent performance. • Successfully complete assigned projects within the designated time frame, budget, and specifications.

Requirements

• Bachelor's degree in Information Systems/Information Technology or equivalent experience • Possession of Microsoft 365 certifications is highly preferred. • Previous experience in information technology or system administration is desirable. • Knowledge of PC hardware, familiarity with office environments. • A thorough understanding of networking protocols, various platforms, and hardware technologies. • Proficient in Microsoft Office suite and related technologies, with a strong capability to learn new software and systems. • Energetic and team-oriented attitude, coupled with a willingness provide support to end users and an aptitude for continuous learning. • Excellent attention to detail with the ability to meticulously document, adhere to, and enforce standards across all IT platforms. • Experience with service/help desk systems for managing, troubleshooting, and resolving end-user support requests. • Experience with LAN's and LAN cables.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service