Customer Support Specialist

12 hours ago

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Boulevard

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Boulevard powers the next generation of salons and spas so it’s easier for everyone to look and feel their best.

vertical software • experience economy • scheduling • online scheduling • software

201 - 500

Description

• The Support Specialist is the first line of communication for customers. • Understand, anticipate, and empathize with customer needs. • Collaborate with a remote team to deliver outstanding support. • Assist up to five customers simultaneously via various channels. • Provide remote troubleshooting for hardware and software issues. • Identify process and product improvements for customer experience. • Become an industry expert and communicate technical solutions.

Requirements

• 3+ years working in customer service, operations, or tech support role, or 3+ as a leader at a self-care business. • Flexibility in working long hours and holidays as needed. • Technical expertise in Boulevard's technology platform and critical thinking skills. • Curiosity in problem-solving and uncovering how things work. • Customer service mindset and energy to adapt to change. • Strong multi-tasking ability without sacrificing quality. • Attention to detail. • Solution-based thinking to improve customer experience. • High emotional intelligence for complex interactions.

Benefits

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote with a monthly work from home stipend. • Family planning resources and specialized support programs. • Equity: get ahead on the ground floor and grow with Boulevard. • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.