Ruggable
The washable rug company
Washable Rugs • Rugs • Interior Design • E-Commerce • Startup
51 - 200
Customer Care Representative
13 hours ago
🏡 Remote – New York
Ruggable
The washable rug company
Washable Rugs • Rugs • Interior Design • E-Commerce • Startup
51 - 200
Description
• Serve as the voice of Ruggable to our customers, delivering excellent customer service primarily via phone • Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.) • Act as a product expert and maintain high understanding of our website, features, and products • Communicate with management to escalate problems and recommend resolutions to better our customer experience
Requirements
• Professional written and verbal communication • Ability to resolve inbound phone inquiries with high empathy and customer engagement • Ability to resolve inbound chat inquiries efficiently and concisely • Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel) • Must be a team player • Must be a self starter and multi-tasker, while remaining responsible and detail-oriented • Experience with e-commerce companies (i.e., websites + apps) • Familiarity with Zendesk and Shopify • Local to Los Angeles, CA, Chicago, IL, or Charlotte, NC
Benefits
• Employer matching (up to 3% of base salary) for company sponsored 401K plan
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