Customer Support Specialist
2 days ago
🏡 Remote – New York
Description
Responsible for providing high level support via Phone, Chat, & Email • Identifying and resolving client issues/concerns • Establish customer relationships • Improve client retention • Diagnose bugs • Communicate customer issues/requests to development team • Working with the latest cloud support systems such as Intercom, Salesforce, JIRA, etc • Other duties as assigned • Work hours will be 10 am - 7 pm EST/ 9 am – 6 pm CST/ 7 am – 4 pm PST
Requirements
2+ years customer support experience • 2+ years SaaS environment experience • Knowledge in the legal industry advantageous • Knowledge with SalesForce, Intercom, JIRA, G Suite
Benefits
Competitive salary • Paid vacation + sick and parental leave • Remote working flexibility • Budget for home office improvements • Company culture that encourages work / life balance • 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants • Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible!
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