Beyond Finance
Move Beyond Debt
Financial Well-Being • Consumer Debt Solutions • Credit • Fintech
1001 - 5000
Customer Service Representative
2 days ago
🏡 Remote – New York
Beyond Finance
Move Beyond Debt
Financial Well-Being • Consumer Debt Solutions • Credit • Fintech
1001 - 5000
Description
• Our Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. • They are Beyond’s caring voice to the client and guide them from enrollment through graduation. • Our Customer Service Representative possesses a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service. • The Client Success Specialist role is a remote position.
Requirements
• Minimum 1 Year of Call Center Experience Required (High Volume preferred!) • Bilingual - Spanish (preferred / not required) • Reliable, High Speed, Internet connection (Required) • Strong computer technical skills with the ability to learn and navigate complex systems • Excellent communication skills (written, verbal, and listening) • You operate with understanding, active listening, patience, empathy and kindness to customers • Strong interpersonal skills and can independently handle routine and complex client inquiries • Have a people-focused approach and solution mindset, you’re an effective problem solver. • Effective at time management, planning & organizing tasks • Ability to work from home in a distraction free environment
Benefits
• Considerable employer contributions for health, dental, and vision programs • Generous PTO, paid holidays, and paid parental leave • 401(k) matching program • Merit advancement opportunities • Career development & training
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