Journey is building a decentralized platform for trust, identity, privacy & personalization 

Journey

Support Engineer

Provide technical support while facilitating IT engagements and employee onboarding.

• Provide first—and second-level technical support to end users, facilitate employee onboarding and offboarding, coordinate on-site IT engagements, and administer licenses.
• Respond to the organization's technical support requests, new hire set-ups, and offboarding through a mix of remote and in-person support.
• Perform user account management and provisioning and assist with related queries such as password resets and group maintenance.
• Perform deep-level and root-cause analysis of problems encountered during the normal course of business and make suitable recommendations for remediation.
• Create and maintain detailed documentation of user queries, issues and resolutions, system processes and license audits.
• Contribute to automation and scripting programs to streamline repetitive tasks.
• Manage and Maintain equipment/asset inventory.

Journey Jobs in New York City

Journey

Desktop Support Engineer

Journey