Desktop Support Engineer

August 22

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Journey

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Journey is honored to have won Best of Enterprise Connect 2020 and Best Innovation in Customer Experience in 2022!

Journey Orchestration • Call Center ACD • identity management • zero-knowledge • identity and access management

11 - 50

💰 $9.1M Venture Round on 2021-10

Description

• Provide first—and second-level technical support to end users, facilitate employee onboarding and offboarding, coordinate on-site IT engagements, and administer licenses. • Respond to the organization's technical support requests, new hire set-ups, and offboarding through a mix of remote and in-person support. • Perform user account management and provisioning and assist with related queries such as password resets and group maintenance. • Perform deep-level and root-cause analysis of problems encountered during the normal course of business and make suitable recommendations for remediation. • Create and maintain detailed documentation of user queries, issues and resolutions, system processes and license audits. • Contribute to automation and scripting programs to streamline repetitive tasks. • Manage and Maintain equipment/asset inventory.

Requirements

• 3+ years experience troubleshooting Microsoft Windows-based Operating Systems in an enterprise environment. • 3+ years of experience maintaining and troubleshooting Office applications. • 3+ years of experience troubleshooting MacOS in an enterprise environment • 1+ years of experience working with Mobile Device Management solutions such as Microsoft InTune or similar. • Demonstrated experience participating in complex projects, employing analytical skills to diagnose and develop effective solutions. • Demonstrated ability to troubleshoot and resolve unfamiliar technical problems, making reasonable conclusions based on limited information. • Ability to work with and communicate effectively with Remote Teams and Management groups to ensure communication is clear and consistent • Good Understanding of Networking, Cabling, and TCP / IP and DNS • Willingness to learn and adapt to a growing organization needs • Experience working in a service-orientated ticket-based environment