Customer Service Agent
April 3
🏡 Remote – New York
Description
• Assist customers over the phone, email, and chat with product and service questions. • Manage both inbound and outbound calls • Proactively identify solutions to questions you anticipate our pet owners have in each interaction • Take a hands-on approach to resolving every issue, owning it from start to finish • Provide a best-in-class service experience for our customers while working in a fast-paced environment • Provide our customers with technical support when navigating our website • Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience
Requirements
• High school diploma or equivalent • 6+ months of professional experience working with computer and web based tools • 1+ years of customer service experience or Veterinary care experience • Ability to work 7am - 3pm MT, Monday - Friday • Excellent communication skills (spoken and written)
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