IT Support Specialist

September 12

Apply Now

Receive Emails with Similar Jobs

Lattice

WebsiteLinkedInAll Job Openings

Lattice is a people success platform that empowers leaders to build engaged, high-performing teams & winning cultures.

HR Software • Performance Management • People Ops • Human Resources • Employee Development

501 - 1000

Description

• Provide world-class support to all Latticians globally by actioning technical support tickets, helping them troubleshoot issues as they arise and providing tips and advice to help them do the best work of their career • Proactively ensure the continuity and functionality of all of the technology in Lattice’s New York office, including Zoom Rooms, printers, and access control systems (position will be on-site in the New York office at least three days per week) • Facilitate, support, and help plan live events, serving as the on-site technician and producer in Lattice’s New York location • Administer Lattice’s Okta Environment, including groups, rules, application assignments, and attribute mapping. • Act as an authority on your domain expertise, combining expert-level proficiency with root-cause analysis and the ability to communicate clearly to translate business requirements into solutions • Produce, maintain, and update knowledge base documentation, runbooks, and SOPs • Work directly with business stakeholders, technical staff, and project teams to identify, document, analyze, design, test, and implement new systems or improvements to existing • Perform occasional audits of enterprise systems, such as access to sensitive systems and elevated privileges (“least privilege”) • Perform other duties as assigned

Requirements

• 2+ years of experience in an enterprise IT Support role • Experience using and administering Okta, with an understanding of the mechanisms that determine how apps and attributes are assigned and mapped downstream • Background and documented experience supporting a majority or total Mac computing environment • Considerable knowledge of videoconferencing technologies and Zoom • Extensive experience managing and solving user tickets, including escalations, and converting solutions into documentation, processes, and automations • Fundamental understanding of basic network concepts and troubleshooting skills, DNS, IP, subnetting and DHCP • Expertise managing enterprise applications (e.g., Slack / Google Workspace / Office 365 / Jira / Zoom / etc.) • Highly collaborative background with experience mentoring more junior colleagues and teammates • Excellent verbal and written communications skills • Ability to learn quickly and use new complex technical concepts and resolve issues in a rapidly changing, uber-fast-paced environment

Benefits

• Medical insurance • Dental insurance • Vision insurance • Life, AD&D, and Disability Insurance • Emergency Weather Support • Wellness Apps • Paid Parental Leave • Paid Time off inclusive of holidays and sick time • Commuter & Parking Accounts • Lunches in the Office • Workplace Amenities Stipend • Internet and Phone Stipend • One time WFH Office Set-Up Stipend • 401(k) retirement plan • Financial Planning • Learning & Development Budget • Sabbatical Program • Invest in Your People Fund