For over 30 years LINQ has been on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions to allow educators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage K-12 operations.

LINQ

Customer Success

Manage client success in K-12 education software through digital channels.

• Webinar Hosting: Plan, organize, and host webinars to educate clients on product features, best practices, and industry trends. Ensure webinars are engaging and provide valuable insights to participants.
• One-to-Many Communications:Develop and execute one-to-many communication strategies, including email campaigns, newsletters, and digital content, to keep clients informed and engaged.
• Automated Campaigns: Build and manage automated check-insand engagement campaigns to nurture client relationships and drive product adoption and satisfaction.
• Payment Adoption:Assist clients in adopting and optimizing payment solutions, ensuring they leverage all available features to streamline their payment processes.
• Services Upsells:Identify opportunities for upselling additional services and solutions. Present these opportunities effectively to clients through digital channels and support them in realizing the benefits.
• Client Escalation Management:Manage client escalations effectively, coordinating with internal teams to resolve complex issues. Oversee escalation processes and ensure timely and effective resolution.
• Product Enablement:Facilitate product enablement by creating and delivering digital training materials, guides, and resources that help clients fully utilize and benefit from our products.
• Customer Community Moderation:Moderate and engage with the customer community through digital forums, social media, and other online platforms. Foster a positive and supportive environment for clients to share insights and seek support.
• Newsletter Content Stakeholder:Act as the primary stakeholder for newsletter content creation. Collaborate with internal teams to develop and curate content that aligns with client needs and company objectives.
• Customer Office Hours:Host and manage regular virtual office hours to provide clients with direct access to support and guidance on product-related questions and issues.

Associate Client Success Manager

Full-stack Engineer

Develop APIs for LINQPay, enhancing payment processes in K12 education.

• Contribute to the teams commitments each sprint
• Collaborate with Product Teams to clarify design and implementation while meeting project goals
• Collaborate with other engineers and architects to determine optimal solution architecture, efficiency, maintainability and scalability
• Complete projects/tasks in a timely fashion while meeting sprint goals and commitments

Sr. Software Engineer - Payments

Data Engineer

Oversee data migration and conversion projects from legacy systems to LINQ’s ERP platform.

• Lead and manage data conversion projects from start to finish, including planning, execution, and post-conversion support.
• Develop and execute data conversion strategies, including timelines, resource allocation, and risk management.
• Design and implement data mapping and transformation processes.
• Supervise and mentor a team of data conversion specialists.
• Perform thorough data validation and testing to ensure the integrity and accuracy of converted data.
• Work closely with other departments to understand data requirements and ensure alignment.
• Maintain comprehensive documentation of data conversion processes.
• Identify opportunities for process improvements and implement best practices.
• Diagnose and resolve data-related issues.

Lead, Data Migrations

Project Manager

Lead project management operations for SaaS implementations in K-12 education.

• PMO Leadership: Develop and lead the PMO team, fostering a culture of excellence, collaboration, and continuous improvement.
• Project Governance: Establish and enforce project management standards, methodologies, and best practices to ensure consistency and quality across all projects.
• Strategic Alignment: Align project initiatives with the organization’s strategic objectives and business goals, ensuring projects deliver maximum value.
• Resource Management: Oversee resource allocation and capacity planning to ensure optimal use of personnel and resources across projects.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure project success and minimize disruptions.
• Performance Tracking: Implement metrics and KPIs to monitor project performance, ensuring projects are delivered on time, within scope, and within budget.
• Stakeholder Communication: Maintain effective communication with stakeholders, providing regular updates on project status, risks, and outcomes.
• Continuous Improvement: Drive continuous improvement initiatives to enhance project delivery processes, tools, and techniques.
• Team Development: Mentor and develop project managers and PMO staff, fostering professional growth and enhancing team capabilities.

Director of Project Management

Develop mobile applications and APIs for K-12 education administration software solutions.

• Develop and maintain mobile applications using React Native, ensuring high performance, responsiveness, and excellent user experience.
• Implement backend services and APIs using C# and SQL to support mobile application functionality.
• Write clean, maintainable, and scalable code in TypeScript for cross-platform mobile app development.
• Design and implement responsive UI components using CSS and HTML to enhance user experience.

Mobile Software Engineer

Develop high-quality software solutions for K-12 education administration using cutting-edge technologies.

• Innovating and maintaining a web-based product using .NET Core, .NET Framework, Angular, Oracle RDBMS
• Integrating with the latest AWS tools and features

Software Engineer, ERP

Solutions Engineer

Support presale team by communicating LINQ's services to potential clients.

• Develop a deep understanding of our implementation methodology and its value proposition.
• Collaborate with the sales and professional services teams to identify opportunities to promote our methodology to potential clients.
• Create and deliver compelling sales enablement content, including presentations, case studies, and sales tools, that highlight the benefits of our methodology.
• Train and enable the sales team to effectively communicate the value of our methodology to clients.
• Work with the marketing team to develop marketing collateral that supports the sales enablement efforts.
• Analyze sales data and customer feedback to continuously improve our sales enablement strategies and materials.
• Enhance customer engagement and collaboration across departments.
• Assist with customer handoffs and implementation support as required.
• Address complex inquiries from clients and prospects.
• Be prepared for travel, ranging from 30-50% and occasionally on short notice.

Services Solutions Consultant

Program Manager

• Develop, manage, and optimize client touch points for increased engagement and trust
• Partner with campaign management to coordinate content for cross-sell/upsell opportunities
• Conduct A/B testing, analyze and optimize campaigns for strong ROI
• Collaborate with teams to develop and execute customer communications
• Manage Customer Reference Program and collaborate for proactive references
• Partner to produce relevant content engaging prospects across marketing funnel
• Support marketing campaigns, emails, and programs across demand and lead generation

LINQ Jobs in New York City

LINQ

Associate Client Success Manager

LINQ

Sr. Software Engineer - Payments

LINQ

Lead, Data Migrations

LINQ

Director of Project Management

LINQ

Mobile Software Engineer

LINQ

Software Engineer, ERP

LINQ

Services Solutions Consultant

LINQ

Customer Marketing Program Manager

LINQ