Customer Success Manager, Addressability

June 26

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LiveIntent, Inc.

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Think outside the inbox and discover all the innovative ways email can help you grow your business.

Email • Display Advertising • Customer Acquisition • Real Time Optimization • People based Marketing

201 - 500

💰 $32.5M Series D on 2015-06

Description

• LiveIntent is looking for a Customer Success Manager, Addressability who has proven account management experience in improving customer adoption, building lasting relationships, minimizing churn, and managing high-value customers • Responsible for cultivating and maintaining strong relationships within LiveIntent’s strategic Identity Data partners ensuring high levels of customer satisfaction and retention • Should be comfortable owning, driving, and leading strategic conversations while being able to work both autonomously and collaboratively in a team environment • Main point of contact for any inquiries from clients and should be well informed of all goals, expectations, and needs that the client has requested • Coordinate kick-off calls and manage client check-ins to ensure client satisfaction • Develop and share best practices to continually improve operational efficiency, quality of work, and product effectiveness • Work closely with Product and Sales Engineering teams to ensure clients are set up optimally for success

Requirements

• A minimum of 3 years customer success/account management experience required • A minimum of 2 years experience at a digital media publisher, ad-tech/marketing tech, agency, or data provider required • Ability to drive client and executive-level communications • Detail-oriented and responsive to deadlines, with a strong ability to juggle multiple tasks and prioritize appropriately • Exceptional oral and written communication skills • In-depth knowledge of AdTech or Identity ecosystem, along with a basic understanding of ad-serving platforms

Benefits

• Comprehensive medical, dental, and vision coverage through two different providers with many plans being offered with 100% premium coverage for individuals and families, along with access to our 24/7 telemedicine provider Eden Health • Flexible PTO - We believe that time off to rest and recharge is important to all our employees and benefits everyone • One work from anywhere week each month to enjoy flexibility • Summer Fridays - Early dismissal to kick off your weekend • Access to BetterUp Care which focuses on the importance of mental fitness by providing confidential coaching and support to help build resilience and sustain well-being as we all navigate the ups and downs of work and life • Monthly wellness expense to use towards gym membership, subscription plan, fitness classes, or personal wellness • WFH expense reimbursement to ensure you are set up for success • 12 weeks of 100% paid parental leave from day one of employment for the birth or adoption of a child • Access to Alma and our Employee Assistance Program which offers confidential assessments, short-term counseling, referrals, and follow-up services to employees • Voluntary benefits such as Critical Illness, Accident and Hospital Indemnity Insurance, Pet Insurance, and Identity & Fraud Protection • 401k program