Scaled Operations Program Manager
July 30
🔄 Hybrid – Manhattan
Description
• Manage end-to-end demand intake with Product and Trust & Safety teams • Utilize expertise to iterate forecasts and provide actionable recommendations • Oversee capacity changes at BPO vendor sites • Review forecasts, monitor metrics, create schedules, and collaborate with WFM team on solutions • Coordinate cross-functional teams for smooth launches impacting capacity • Identify opportunities, automate tasks, and improve efficiency across WFM practices • Lead standard renewal processes with vendors, involving legal, finance, and vendor account managers • Identify areas for vendor performance improvement through data analysis and stakeholder feedback
Requirements
• 4+ years in operations/program management within a global trust & safety organization • Proven ability to interface with operations, data vendors, product managers, and leaders • Demonstrated success in planning, executing, and monitoring projects independently • Strong ability to articulate complex concepts clearly to diverse stakeholders • Expertise in identifying trends, solving data quality issues, and developing strategies for operational improvement • Ability to challenge assumptions and seek additional insights to fill knowledge gaps • Strong decisiveness and ability to manage cross-functional stakeholder relationships effectively
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