Client Support Specialist

August 13

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MeridianLink

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Connecting You to Better: MeridianLink is the developer of the industry's first multi-channel loan origination system.

technology • financial services • banking • loan origination system • Loan Origination

501 - 1000

💰 $485M Post-IPO Debt on 2021-11

Description

• Step into the forefront of customer service excellence as a Client Support Specialist I. • Tackle challenges head-on, deliver solutions with precision, and ensure every client interaction leaves a lasting positive impact. • Serve as our frontline in resolving customer issues and addressing inquiries. • Respond to incoming communications from clients, documenting interactions in our case management systems, and updating clients on ongoing resolutions. • Directly resolve client inquiries using established methods and escalate to other departments when necessary. • Provide valuable input to improve processes and contribute to enhancing the overall customer support experience.

Requirements

• Ability to effectively resolve customer inquiries and issues in a professional and courteous manner. • Strong verbal and written communication skills to interact clearly and effectively with clients and internal teams. • Capability to analyze problems, identify root causes, and implement effective solutions. • Comfortable using relevant software and systems to handle client interactions and document case details accurately. • Ability to work collaboratively with internal departments to resolve client issues and achieve positive outcomes. • Strong organizational skills to manage multiple tasks efficiently and prioritize workload effectively. • Prior education or career experience preferably in SaaS, FinTech or Financial services.