Sales Associate, Part-Time

August 13

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Metropolitan Opera

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The world's greatest singers on the world's greatest stage

opera • performing arts • nonprofit

1001 - 5000

Description

• Ability to sell across a variety of product categories • Understand and execute on up-selling and cross-selling • Ability to cultivate high-end customers and patrons, creating sales and membership opportunities • Provide excellent, engaging and thoughtful customer service • Maintain a thorough knowledge of Met Shop products and promotions • Stay informed of merchandise campaigns, promotions and store activities • Actively work to maintain visual displays including accurate signs, price tags, and collections • Restock and replenish the selling floor • Keep the selling area, registers and stock area clean and well maintained • Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner • Stay current with Met Opera productions • Adhere to all policies and programs contained in the Employee Handbook • Stay informed of store standards, practices and routines and work accordingly • Answer phones courteously and promptly • As assigned assist in the training of new sales associates • Communicate effectively with customers and co-workers • Must fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager) • Perform other retail associate duties as directed including but not limited to: • Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising office • Data entry on an as-needed basis • Receiving merchandise • Prepare orders for shipment • Performing cycle counts • Other activities needed to operate the store and web business

Requirements

• Excellent selling skills • Strong math skills – with a knowledge of retail math desired • A love of the opera and a strong knowledge of opera composers, performers, works and recordings • Friendly, outgoing, professional personality • Prior experience in retail (music, luxury preferred) • Excellent customer service skills • Excellent communication skills • Excellent written skills