Minted is a lifestyle brand and design marketplace connecting you with the world’s best artists to create something one of a kind.  Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market.  Minted’s mission is to enable the design independence of both consumers and artists around the world, and the company is a platform for the strongest emerging artists in the world to be seen and discovered. We aim to build a lasting brand representing the most commercially successful design community in the world.  Minted was founded by successful serial entrepreneur Mariam Naficy.Minted is located in a beautiful office in downtown San Francisco and is backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, and angel investors including Marissa Mayer of Yahoo and Jeremy Stoppelman of Yelp. Minted is comprised of an experienced and entrepreneurial team. We come from Google, Amazon, Microsoft, eBay, Yahoo, and Goldman Sachs and numerous disruptive startups. We are a passionate, creative, ambitious team.  We provide a great opportunity to work with a stellar team and on a world-changing mission, all supported by a proven business model.

Minted

Customer Support

Provide customer service for a design marketplace through multiple channels.

• Provide excellent customer service through various channels including live chats, emails, and phone calls.
• Address customer inquiries, concerns, and issues promptly and professionally
• Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
• Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
• Use support tools & training including our knowledge base to provide a seamless customer experience
• Identify opportunities for improving the customer experience and share those with Customer Service leadership
• Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

Seasonal Customer Service Representative - 2024

Infrastructure Engineer

Own cloud infrastructure and automate environments during a transition to service-oriented architecture.

• Write software that contributes to the automation of cloud infrastructure as we transition from a monolith to a service oriented architecture
• Configure and support production monitoring, logging and CI/CD pipelines
• Partner with engineering teams to empower a successful developer experience
• Help to introduce and drive more platform level best practices and standards across all of the engineering organization

Senior Infrastructure Engineer

Full-stack Engineer

Lead technical initiatives for scalable backend and API systems at Minted, based in San Francisco.

• Provide Architectural Leadership: Design and evolve the architecture of Minted's platform, focusing on scalability, performance, and maintainability.
• Lead API Development: Lead the design, implementation, and maintenance of robust APIs that serve as the backbone of Minted's services, ensuring seamless integration across various applications.
• Drive Backend Systems Development: Drive the development of backend systems, including data processing pipelines, database management, and microservices architecture.
• Lead  to technical strategy: Define and implement technical strategies aligned with Minted's business objectives, leveraging industry best practices and emerging technologies.
• Be a Mentor: Mentor engineers, conduct code reviews, and foster a culture of technical excellence and collaboration within the team.
• Be a force for continuous improvement: Champion initiatives to improve development processes, tools, and methodologies to optimize productivity and code quality.

Minted Jobs in New York City

Minted

Seasonal Customer Service Representative - 2024

Minted

Senior Infrastructure Engineer

Minted

Principal Engineer

Minted