Minted
A marketplace of independent artists
crowd-sourcing • e-commerce • art and design • startup • community
201 - 500
Seasonal Customer Service Representative - 2024
August 28
🏡 Remote – New York
Minted
A marketplace of independent artists
crowd-sourcing • e-commerce • art and design • startup • community
201 - 500
Description
• Provide excellent customer service through various channels including live chats, emails, and phone calls. • Address customer inquiries, concerns, and issues promptly and professionally • Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies • Use support tools & training including our knowledge base to provide a seamless customer experience • Identify opportunities for improving the customer experience and share those with Customer Service leadership • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs
Requirements
• A Bachelor’s degree or equivalent work experience • 1+ years of experience working with customers (preferably at a premium brand) • Excellent written and verbal communication skills • High attention to detail, are organized, and able to follow through • Experience with Salesforce or other CRM software a plus • Experience working on a Mac computer a plus
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