Senior Customer Success Specialist
August 14
🏢 In-office - Manhattan
Description
• Manage a portfolio of up to 30 Enterprise customers, ensuring high retention and engagement metrics • Collaborate with sales and renewals teams to maintain and expand customer relationships • Conduct workflow consulting engagements to optimize customers' business processes using Miro's platform • Build value assessments documenting customer workflows and quantifying ROI delivered • Develop strong partnerships with key stakeholders, including power users, admins, and executives • Leverage tools like Gainsight, Outreach, and Looker to efficiently manage and prioritize customer portfolio • Drive internal initiatives to continuously improve and shape Miro's Customer Success program
Requirements
• 5+ years of experience in Customer Success or Account Management roles, with at least 2 years handling large, sophisticated enterprise accounts • Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly • Proven ability to thrive in a fast-paced, constantly evolving, high-growth environment as a quick and highly adaptable learner • Proactive, self-motivated approach with strong time management and organizational skills • Proficiency in project management methodologies is a plus • Experience with collaboration tools like Miro and customer success platforms like Gainsight is advantageous • Willingness to travel as needed
Benefits
• 401k matching + Competitive equity package • Excellent Medical, Dental and Vision health benefits • Fertility & Family Forming Benefits • Flexible time off • Lunch, snacks and drinks provided in the office • Wellbeing benefit and WFH equipment allowance • Annual learning and development allowance to grow your skills and career • Up to $2,000 of charitable donation matches each year
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