Darktrace's mission is to free the world from cyber disruption. Its AI technology is relied on by around 8,800 customers worldwide to prevent, detect, respond, and heal from cyber-attacks. 

Headquartered in Cambridge, UK, the company has over 2,200 employees and over 30 offices worldwide. Darktrace was named one of TIME magazine’s ‘Most Influential Companies’ for 2021.

Darktrace

Marketing

Drive digital media efforts for Darktrace's AI-powered cybersecurity solutions.

•The Senior Digital Marketing Specialist will be responsible for growing Darktrace’s digital media efforts.
•This role will also focus on improving website user experience for both paid media and organic users across Darktrace domains.
•Reporting to the Director of Digital Marketing, you will work alongside a team of digital marketers and agency partners to generate demand through digital channels.

Senior Digital Marketing Specialist

Account Executive

Manage sales cycles and present cyber threat defense solutions for new business.

• Manage a full sales cycle.
• Prospect accounts for new business.
• Establish and work with partners in your territory.
• Present and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts.
• Work closely with Darktrace Technical experts who will support you in performing Proofs of Value (POVs) as you close deals.


Customer Success

Drive customer satisfaction and growth through strategic relationship management for AI cyber security.

• As a Strategic Customer Success Manager, you will be responsible for driving customer satisfaction, retention, and growth through a proactive, white-glove approach.
• Leveraging a deep understanding of both the customer's business goals and Darktrace product offerings, you will develop strong relationships with key stakeholders and align our solutions to their evolving needs.
• The ideal candidate will have demonstrated success in delivering a first-in-class customer experience to enterprise-level organizations, as well as experience partnering with cross-functional teams and internal executives.

Strategic Customer Success Manager

Manage named accounts and drive customer success in cyber security AI.

• Manage a portfolio of 35-45 existing Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment with an objective of growing their Annual Recurring Revenue (ARR).
• Regularly conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
• Present, discuss and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
• Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers’ evolving use cases and needs.
• Responsible for ensuring that customers are set up for success and facilitate the renewal at the end of the subscription term
• Analyze customer engagement levels to assess risk and execute action plans to progress account health.
• Manage customer escalations to resolution, leveraging cross-functional teams within the business.
• Work closely with Darktrace Renewal Directors, Account Executives, Subject Matter Experts, Technical Resources and Cyber Threat Analysts who will support you in performing your role.
• Have excellent organizational and project management skills, working with high valued customers in a pressurized environment.

Darktrace Jobs in New York City