Darktrace
Helping around 8,800 organizations worldwide minimize cyber disruption.
Cyber security • Cyber defense • Information security • Intelligence • Information technology
1001 - 5000
Strategic Customer Success Manager
August 10
🏢 In-office - Manhattan
Darktrace
Helping around 8,800 organizations worldwide minimize cyber disruption.
Cyber security • Cyber defense • Information security • Intelligence • Information technology
1001 - 5000
Description
• As a Strategic Customer Success Manager, you will be responsible for driving customer satisfaction, retention, and growth through a proactive, white-glove approach. • Leveraging a deep understanding of both the customer's business goals and Darktrace product offerings, you will develop strong relationships with key stakeholders and align our solutions to their evolving needs. • The ideal candidate will have demonstrated success in delivering a first-in-class customer experience to enterprise-level organizations, as well as experience partnering with cross-functional teams and internal executives.
Requirements
• 5+ years of full-time work experience in a role that encompasses Customer Success for Enterprise level clients, Project Management, Business Development, Account Management, Client Service or Consulting • Demonstrated success in managing complex customer relationships, achieving customer satisfaction, and driving customer retention and expansion • Must have experience supporting upsells and renewals with growth quota targets • Ability to manage complex and crisis situations in a confident and calm manner • Able to effectively communicate with C-level professionals across every industry • Experience driving a strategic motion, including value propositions, executive planning, outcome-based engagements • Familiarity with enterprise networking technology (preferred, not required) or SaaS experience • Strong communication and presentation skills • Willing to travel to accounts across the region to meet in person • Strong time management skills, self-motivation and to be always goal-orientated • Ability to prioritize and manage multiple complex customer accounts simultaneously, while maintaining a high level of attention to detail • Experience with first level technical triage while knowing when to bring in the right stakeholders to dive deeper and drive solutions forward • Able to effectively work as a part of team • Bachelor’s degree from an accredited university
Benefits
• 100% medical, dental and vision insurance, plus dependents • Paid parental leave • Pet insurance • Life insurance • Commuter benefits • 401(k)
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