MO Studio helps government leaders achieve their mission by designing intuitive and sustainable experiences that build trust, improve satisfaction, and reduce burden.

Our customers are folks like CTOs, CXOs, CHROs, experience design shops, innovation labs, etc. at organizations including VA, US Air Force, CMS, USDA, AT&T, United Technologies, and J&J. 

We use design thinking, human-centered design, and agile dev methods to modernize and transform customer and employee experiences. We usher our clients through some of their messiest challenges by simplifying the chaos. 

We build multi-disciplinary teams that collaborate with our clients, internal stakeholders, their customers, and our partners to uncover the right problems to solve, address users and employees biggest pain-points, conceptualize ideas, design experiences, and provide strategic direction.

We usher our clients through some of their messiest challenges by simplifying the complex. 

Our values are Curiosity, Courage, and Integrity. We live by and up to our values.

https://jobs.lever.co/MOstudio

MO Studio

Content Manager

Support Veterans in behavior change campaign through content strategy and user-centered design.

• User-Centric Discovery and Information Organization: Implement mixed-method discovery approaches that uncover deep insights into people’s (customer’s) behaviors, desires, and pain points. Use these insights to inform and shape content strategy. Structure content to align with user needs, creating clear hierarchies, categories, and tagging systems that improve discoverability and usability for various user groups.
• Prototyping and Testing: Collaborate with designers in iterations by creating and testing low to high-fidelity prototypes to validate assumptions, uncover content opportunities, and deliver solutions that resonate with targeted user groups.
• Design System Implementation: Collaborate with product management, design and development teams to ensure the successful implementation of accessible content in government spaces, maintaining consistency across touchpoints. Organize content in a way that respects user privacy, promotes data security, and represents diverse perspectives without bias, supporting ethical civic engagement.
• Campaign Content Strategy: Improve the customer experience by transforming research insights and customer needs into digestible content across government mediums, platforms, and channels. Create intuitive information flows and navigation systems that guide users through complex civic processes and services efficiently.
• Public-facing Documentation: Create plain language technical documentation (e.g., FAQs, articles, playbooks) in tools like GitHub or Sharepoint that serve as reliable reference for future activations by different teams in the ecosystem.
• Metrics and Impact Analysis: Utilize data-driven insights to analyze the effectiveness and impact of content strategy solutions, driving continuous improvement and innovation.

Content Strategist

Project Manager

Manage projects to support federal clients in building sustainable customer experiences.

• Serve as a primary contact for government liaisons, ensuring compliance with contracts and deadlines.
• Manage project schedules, monitor progress, and implement strategies to keep projects on track.
• Identify opportunities for process improvements and develop SOPs to enhance efficiency.
• Maintain accurate project records and generate regular status reports for management and stakeholders.
• Run discovery and delivery in parallel to create and ship products.
• Set objectives, milestones, and facilitate collaboration across stakeholders.

MO Studio Jobs in New York City

MO Studio

Content Strategist

MO Studio

Sr. Project Manager

MO Studio