Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity.   
  
The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement & development, conversational text messaging, career pathways, and campus maps & virtual tours. The result: innovative institutions can create a Learner-to-Earner Lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.    
 
Delivering personalization, AI-driven recommendations and a modern e-commerce engine all purpose-built for the unique needs of higher ed, Modern Campus creates a student-first digital experience and removes silos across campus. Presidents and provosts, marketing and IT teams, admissions, registrars, student affairs and CE divisions can partner to attract, enroll, empower, retain, credential and re-engage students with pathways for lifelong learning.  
 
Learn more at moderncampus.com and follow us on LinkedIn.

Modern Campus

Customer Support

Customer Support Specialist at Modern Campus supporting higher education customers.

• Customer Communication: Front line representative of customer service team. 
• Issue Acknowledgement: Track and respond to inbound communication of support issues. 
• Severity Assessment: Ensure required information is taken in regarding the ticket. 
• Identification: Leverage documentation and customer questions for troubleshooting. 
• SLA Adherence: Uphold customer commitments as part of a metrics-driven team. 
• Subject Matter Expertise: Develop knowledge of product and industry. 
• Customer Advocacy: Gain insight into customer needs for feedback.

Customer Support Specialist

Account Manager

Account Manager to enhance client relationships and drive sales at Modern Campus.

• Manage and grow financial investments of clients in an assigned geographic region
• Develop and maintain strategic business relationships with clients
• Coordinate with Sales team on account planning activities
• Identify opportunities for upselling additional products and/or professional services
• Act as a liaison between primary client contacts and Modern Campus staff
• Conduct Annual Solution Usage Reviews with key client stakeholders
• Stay informed about industry trends and product capabilities
• Deliver presentations and product demonstrations to clients

Modern Campus Jobs in New York City

Modern Campus

Customer Support Specialist

Modern Campus

Account Manager

Modern Campus