Fleet Service Administrator

July 2

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Monroe Tractor & Implement Co.

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Providing the service & support you need to get tough jobs done.

201 - 500

Description

• Understand Monroe Tractor’s remote product offerings and drive the usage of those products within our organization. • Manage the live database within the required OEM Fleet monitoring systems for accuracy and proper location so the reporting structure to our service departments is accurate and reliable. • Manage and monitor the entire fleet of units in inventory for Technical Faults, Service intervals, and Down Machines. • Manage all aspects of the OEM Service Agreements including but not limited to Preventative Maintenance Plans (PMP), Product Improvement Programs (PIP), Extended Warranties, • Build relationships with Point of Contacts (POC) at internal dealer locations including virtual conference meetings and on-site visits. • Manage all phases of system deployment. This includes initiation, planning, execution, control, and closure. • Assist any ongoing support of our associates and their remote access by acting as a contact person to help them manage their portal accesses. • Work closely with internal departments and communicate at all levels. • Some travel required. • Management of our service departments tooling regarding remote capable interfacing. • Management of OEM software to include current versions and renewals. • Assist our internal teams with OEM licensing requirements. • Provide leadership regarding direction of projects and provide guidance to appropriate parties. • Manage metrics to meet or exceed responsibilities and provide monthly reporting to management. • Ensure support issues are addressed and escalated promptly, as necessary. • Work closely with sales team on current and potential customers.

Requirements

• Bachelor’s degree in related field such as Computer Science or Business or 5 years equivalent experience. • An understanding of Construction and Agriculture technology or medium/heavy duty mechanics is a plus. • Preferred 3 or more years managing product support projects and/or teams. • Preferred 3 or more years in sales or operations (customer support). • Experience managing multiple projects concurrently and effectively. • Determination to deliver a superior customer experience. • Excellent oral communication and organizational skills. • Strong knowledge of Microsoft Office. • Ability to communicate with diverse audiences. • Must be able to plan and supervise indirectly the work of others and establish and maintain good working relationships with associates.

Benefits

• Medical, dental & vision Insurance • 401K plan + match • Competitive paid time off policy • Short/Long term disability • Family owned and operated • Annual reviews • Travel reimbursement