Monroe Tractor provides new and used equipment sales, rental, service, parts and product support for the agriculture and construction industries throughout New York and New England and are the construction and agricultural equipment distributor for Case, Wirtgen Group, Leeboy, and Case IH, Claas, and Krause. 

Founded in 1951 by Henry Hansen, Monroe Tractor started as a one-machine business out of a small cinder block building. Time passed and industries evolved--and we evolved with them, keeping ahead of new technologies and equipment, and becoming WBE certified in 2014. 

We now have 18 locations across 4 states, but our central focus hasn't changed. We're committed to Henry Hansen's vision of taking care of the customer first, and we remain dedicated to our mission: We’re here to keep you working.

Monroe Tractor & Implement Co.

Product Specialist

Drive technology systems sales and technical support at Monroe Tractor.

• Responsible for driving Construction/Agriculture Technology Systems sales and installation
• Providing after-sales technical support

Precision Product Specialist

Customer Support

Represent Monroe Tractor, providing parts and service support in heavy equipment.

• The Product Support Representative (PSR) is an experienced representative in the heavy equipment industry.
• Establish long-lasting customer relationships while offering parts and service support.

Product Support Representative

Content Writer

Act as an intermediary for customers at Monroe Tractor.

• Assist in creating work orders.
• Review and maintain all repair orders for accuracy and completeness.
• Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
• Assist in scheduling of service work.
• Keep the service manager informed on all work orders.
• Assist with warranties.
• Intermediary between parts and service, technician lead contact for parts.
• Ensure every customer is satisfied with the products and service.

Service Writer

Drive sales and installation of construction technology systems for Monroe Tractor's customers.

• Responsible for driving Construction/Agriculture Technology Systems sales, installation, and after-sales technical support

Administration

Manage and support fleet operations for construction and agriculture equipment services.

• Understand Monroe Tractor’s remote product offerings and drive the usage of those products within our organization.
• Manage the live database within the required OEM Fleet monitoring systems for accuracy and proper location so the reporting structure to our service departments is accurate and reliable.
• Manage and monitor the entire fleet of units in inventory for Technical Faults, Service intervals, and Down Machines.
• Manage all aspects of the OEM Service Agreements including but not limited to Preventative Maintenance Plans (PMP), Product Improvement Programs (PIP), Extended Warranties,
• Build relationships with Point of Contacts (POC) at internal dealer locations including virtual conference meetings and on-site visits.
• Manage all phases of system deployment. This includes initiation, planning, execution, control, and closure.
• Assist any ongoing support of our associates and their remote access by acting as a contact person to help them manage their portal accesses.
• Work closely with internal departments and communicate at all levels.
• Some travel required.
• Management of our service departments tooling regarding remote capable interfacing.
• Management of OEM software to include current versions and renewals.
• Assist our internal teams with OEM licensing requirements.
• Provide leadership regarding direction of projects and provide guidance to appropriate parties.
• Manage metrics to meet or exceed responsibilities and provide monthly reporting to management.
• Ensure support issues are addressed and escalated promptly, as necessary.
• Work closely with sales team on current and potential customers.

Fleet Service Administrator

Marketing

• Regularly update the company website with featured offers, promotions, and relevant content.
• Maintain accuracy and freshness of information regarding current employees and open positions.
• Curate and publish weekly news stories to keep visitors engaged and informed about company updates and industry trends.
• Manage social media accounts across various platforms including Facebook, Instagram, and LinkedIn.
• Proactively source content from employees to showcase company culture, achievements, and behind-the-scenes moments.
• Monitor and engage with customers by responding to comments, messages, and inquiries in a timely and professional manner to drive engagement.
• Draft press releases for new employee hires, promotions, and important company announcements.
• Collaborate with the marketing team to ensure press releases are aligned with brand messaging and distributed effectively to media outlets.
• Working with existing assets to refresh the look and feel of marketing materials.

Monroe Tractor & Implement Co. Jobs in New York City