Ncontracts provides integrated risk management and lending compliance software to a rapidly expanding customer base of over 4,000 financial institutions, fintechs, and mortgage companies in the United States. The company’s powerful combination of software and services enables financial institutions to achieve their risk management and compliance goals with an integrated, user-friendly cloud-based solution suite that encompasses vendor risk, organizational risk, audit risk, and lending compliance management. The company was recently named to the Inc. 5000 fastest-growing private companies in America for the 4th consecutive year. For more information visit www.ncontracts.com.

Ncontracts

Customer Success

Onboard clients using best practices for Ncontracts' risk management solutions.

• The Implementation Specialist is responsible for utilizing best-in-class implementation practices to onboard Ncontracts clients.
• Execute project tasks to ensure timely completion of key milestones.
• Collaborate with team members to facilitate a thorough and accurate conversion.
• Provide consultative input on our products and services to effectively meet clients’ business requirements.
• Establish immediate rapport and connection, quickly understand clients’ needs.
• Address challenges and concerns while driving the implementation forward.
• Influence clients to help them understand and utilize Ncontracts for maximizing productivity, client satisfaction, and retention.
• Lead the process of transitioning new clients to the Ncontracts product suite.
• Conduct telephone/web-based and/or face-face training sessions with new users.
• Ensure clients’ requirements and business objectives are defined clearly.
• Serve as the subject matter expert and advocate for the Ncontracts product suite.
• Proactively consult clients on best practices for implementation milestones.
• Investigate, analyze, and recommend solutions for client needs.
• Maintain accurate project status in Ncontracts project management system.

Implementation Specialist

Customer Support

Manage and scale customer support operations for ERM products in financial services.

• Lead, motivate, and develop a high performing team of Support Specialists
• Consistently monitor team to proactively identify potential problems, implement resolutions, and process improvements
• Provide direction and communication to leadership team and employees to support the direction of organizational goals
• Track bugs affecting users and work closely with product & development to prioritize cases effectively
• Appropriately distribute workload and oversee case handling, escalations, and team projects
• Evaluate and improve the efficiency of processes to maximize speed and quality; perform root cause analysis to drive the appropriate course of action
• Provide effective performance feedback for employees on a regular basis, including 1:1s, reviews, rewards, and disciplinary action
• Manage the preparation and maintenance of weekly reporting and monthly KPIs that help determine trends, forecasting needs, etc.
• Ensure that Support KPIs/SLAs are met or exceeded
• Manage staffing needs to ensure appropriate coverage for all products
• Ensure customer service excellence by actively monitoring support cases for trending concerns and opportunities for improvement
• Build a world-class support organization; create a structure and culture that is fun, high-paced, collaborative, and inherently enjoys solving for the customer
• Partner with cross-functional leaders to drive initiatives that serve the voice of the customer

Customer Support Manager

Full-stack Engineer

Build and integrate risk management and compliance solutions for financial institutions.

• Senior Developer role focused on building and integrating products
• Design sprints and collaboration are essential
• Mentorship and honest communication are key values
• Instinctive troubleshooting and deep curiosity are expected
• Motivation and self-starting attitude are important

Software Developer L4

General Counsel

Provide legal support for compliance and sales teams in integrated risk management.

• Provide legal support to the entire company with a focus on compliance and sales teams
• Review, negotiate, and draft agreements on behalf of the company
• Advise other departments on various legal issues
• Manage storage and updating of company’s due diligence documentation
• Assist and work with outside counsel as required

Associate Corporate Counsel

Content Writer

Create engaging content to enhance Ncontracts' brand in financial risk management.

• Write compelling and informative articles, blog posts, case studies, marketing and web copy, and other content for the company's website and other digital channels
• Conduct research on industry trends and news to develop engaging and informative content
• Collaborate across the marketing team and internal SMEs to create content that supports marketing initiatives and product launches
• Ensure all content is written in a clear, concise, and conversational tone that appeals to a broad audience
• Utilize SEO best practices to improve the visibility of the company's content in search engines

Ncontracts Jobs in New York City