AWS Solution Architect

September 10

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Digital Transformation from point-of-sale to point-of-service with AI, Salesforce.com & Amazon Web Services 🚀

Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein

201 - 500

Description

• Ensure customer success in building and launching Amazon Connect solutions. • Conduct technology assessment and audits to identify ROI needs. • Facilitate business process reviews to identify customer requirements. • Educate customers on AWS value proposition and participate in architectural discussions. • Lead discovery for customers, build ROIs for projects, and deliver presentations. • Translate customer requirements into contact center design using AWS Services. • Oversee and mentor technical teams to ensure project delivery. • Act as a liaison between technical teams and business stakeholders. • Drive best practices in contact center design for solution delivery. • Manage project and customer communications effectively. • Deliver customer training and documentation. • Lead enterprise level projects with minimal direction. • Lead vision and strategy discussions with leadership and management.

Requirements

• Customer-facing contact center experience. • Experience building integrations across WFM, CRM, and contact center solutions. • Experience with communications protocols and APIs such as WebRTC and SIP. • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js). • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers. • API integration experience. • Strong troubleshooting and debugging skills. • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing. • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy. • Contact Center architecture knowledge. • Experience in technology/software sales, pre-sales, or consulting. • Advanced knowledge of AWS services and cloud architecture. • Salesforce knowledge and familiarity with Salesforce Service Cloud. • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.). • Experience with WorkForce Management solutions. • Experience working with outbound dialers and campaign management. • Knowledge of software development methodologies such as Agile and Scrum. • AWS Cloud Practitioner Certification. • AWS Developer Associate Certification or Professional certification. • AWS Solution Architect Certification or Professional certification. • Salesforce Certified Administrator.

Benefits

• Remote & In-Person: Work from HQ, regional hubs, or remotely. • Travel: Up to 25% travel for certain roles. • Flexibility: Culture of trust; work-life balance. • Collaboration: Voice is valued; open feedback from the executive team. • Celebrate Often: Enjoy fun team events and celebrations.