Customer Success Manager

June 25

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interface.ai

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Intelligent Self-Service for Banks and Credit Unions.

NLP • AI • ML • Chatbots • Artificial Intelligence

51 - 200

Description

• Serve as the primary point of contact for enterprise clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. • Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai. • Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. • Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services. • Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. • Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. • Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. • Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies. • Provide regular updates and reports to internal stakeholders on client health and usage.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or related field. • 3+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients. • Strong understanding of SaaS business models and software development lifecycles. • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. • Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. • Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. • Experience working with AI-powered technologies or customer experience platforms is a plus. • Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline.

Benefits

• Remote First Policy • Medical/Dental/Vision Insurance • PTO & Holidays • Life Insurance