Technical Account Manager

March 19

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Opal

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Opal is empowering enterprises to build access management workflows that scale 🚀

access management • user access reviews • access automation • birthright policies • just in time access

11 - 50

Description

• Act as a primary point of contact for technical inquiries, issues, and escalations from customers. Troubleshoot and resolve technical challenges promptly and effectively. • Provide our prospects and customers guidance on the best practices around implementing Opal with their existing applications and workflows. • Develop a deep understanding of Opal.dev 's product suite. Act as a trusted advisor to customers, providing technical guidance, best practices, and recommendations to optimize their use of our product. • Build strong relationships with customers, understanding their unique needs and challenges. Conduct regular check-ins and reviews with customers to assess their satisfaction, gather feedback, and identify opportunities for upselling or expansion. • Work closely with cross-functional teams including Sales, Product, and Engineering to advocate for customer needs and ensure alignment on priorities and initiatives. • Proactively identify and address any technical issues or challenges faced by customers, working closely with our engineers to resolve them in a timely manner.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience). • 3+ years of experience in a technical customer-facing role such as Technical Account Manager, Technical Success Manager, or similar. • Proven track record of successfully managing customer relationships and driving customer success post-sales. • Strong technical background with the ability to understand and communicate complex technical concepts effectively. • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers at all levels. • Detail-oriented with strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment. • Experience with enterprise software, security solutions, cloud technologies, APIs, and programming languages is a plus.

Benefits

• Competitive Salary • Daily lunch & coffee allowance • Unlimited PTO + 10 company holidays • Health, Dental, Vision insurance • One Medical Membership • 401k plan (no matching at this time) • Pre-Tax Commuter Benefits