Strategic Account Manager

5 days ago

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Description

• Ensure a smooth transition from Support and Implementation to Strategic Account Management, accelerating tablet usage. • Develop and execute a data-driven customer success strategy to enhance tablet utilization and student programming hours. • Set up and lead regular customer check-in meetings to review goals, usage data, and action items, and provide ongoing training to client staff. • Collaborate with clients to identify training needs and ensure their staff is proficient with Orijin products. • Identify and address risk areas in collaboration with Sales to support renewals and upsells, and ensure customer satisfaction. • Work with the data team to deliver and interpret meaningful data, assisting clients in understanding and using this data to drive success. Provide actionable insights through monthly or quarterly reviews. • Coordinate with Sales, Product, Implementation, and Training teams to ensure a high-quality, integrated customer experience that supports renewal and expansion. • Provide quarterly data reports to client leadership, highlighting successes and areas for improvement.

Requirements

• Track record of strong outcomes working in account management within educational technology or a similar industry, servicing medium to large government customers. • Track record of meeting or exceeding annual goals and achieving high customer satisfaction. • Strong judgment, problem-solving skills, and excellent communication abilities. • Ability to manage multiple customers simultaneously with effective time management. • Understanding of educational programs and standards to effectively support and engage with clients. • Belief in Orijin’s mission to reduce recidivism and improve the life chances of incarcerated learners and returning citizens