PerfectServe
Accelerating speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients.
Healthcare • physician answering service • hospital communication • physician network • clinical communication
201 - 500
Tier 1 Support Specialist - Remote
6 days ago
🏡 Remote – New York
PerfectServe
Accelerating speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients.
Healthcare • physician answering service • hospital communication • physician network • clinical communication
201 - 500
Description
• Field incoming client communications via phone, chat, and our online customer portal • Help end-users administer their PerfectServe applications • Train end users on how best to use PerfectServe’s phone, mobile, and web applications • Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue • Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users • Build and revise new user accounts based on established standards and best practices • Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues • Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues.
Requirements
• Strong technical aptitude • Excellent written and verbal communication skills • Excellent analytical and troubleshooting skills • Ability to work in a fast-paced environment and successfully prioritize competing tasks • High customer empathy and exceptional customer service skills • Access to high-speed internet • Able to start on October 28, 2024. • Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be day, evening or overnight shift that includes at least 1 weekend day • Our team is currently only looking for candidates that are located within the U.S.
Benefits
• Compensation: $19/hour plus a comprehensive benefits package becomes effective from your first day of employment.
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