Persado is a high-growth, category-leading AI platform that helps data-driven executives – including CMOs, CXOs, CDOs, CFOs, and P&L owners – unlock a new level of value creation by ensuring the right words are used at every customer interaction. Persado delivers hundreds of millions in incremental value to some of the biggest companies in banking, insurance, retail, telecom, healthcare, and more. The Persado platform uses natural language generation, machine learning, and experimental design – powered by the world’s largest language knowledge base of millions of tagged and scored words and phrases – to deliver a 41% average lift in conversion across customer engagement channels. 
Words matter. 
As an employer, Persado is committed to creating a place where everyone’s unique perspective is valued and where people can do their best work. 
#ProudofPersado
*Fast Company’s World’s Most Innovative Companies 2020 
*Built In’s Best Places To Work in 2021
* Retail Industry Leaders Association (R)Tech Retail CEO Innovation Award 2018
* CNBC Disruptor 50 2017
* Fortune 50 Companies Leading the AI Revolution
* Inc 500 2016 - second fastest growing software company
* Forrester Breakout Vendor in Content Intelligence
* Gartner Cool Vendor in Data-Driven Marketing
* CB Insights AI 100
* Crain's NY Fast 50
* The Hundert - Top Startups of New York
* Digiday Signal Award: Best Marketing Automation Platform
* 100 Disruptive Brands - Marketing Week
* Fortune Great Place to Work
*Tech in Motion Best NYC Startup

Persado

Customer Success

Lead customer success initiatives to maximize adoption and value of a motivation AI platform.

• Lead a customer success account team, where the primary goal is to drive adoption and deliver the greatest business outcomes for our clients while contributing to shape the future of the Customer Success department.
• Coach and support your team through the strategic development and execution of an account plan with a results-oriented, methodical approach that moves customers along a maturity path/value realization journey and delivers to their quarterly, semi-annual and annual objectives.
• Acts as a “Trusted Advisor” to the customer to guide them on their maturation journey and consistently advocate for the customer’s outcomes.
• Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations.
• Be a Persado expert on our product offerings; leading your team to educate and onboard new and existing teams/business units across the client on terminology, concepts, values and principles related to the “test and learn” creative process.

Director, Customer Success - Hybrid

Drive customer success and adoption of Persado’s Motivation AI platform.

Director, Customer Success

Drive customer engagement and adoption of a motivation AI platform.

• Responsible for partnering with both internal teams and customers to drive value
• Collaborate with customers daily to build relationships
• Deliver against customer’s strategic organizational objectives
• Educate and onboard customers, develop users and supporters
• Use creative problem-solving to manage multiple work streams

Persado Jobs in New York City

Persado

Director, Customer Success - Hybrid

Persado

Director, Customer Success

Persado

Senior Customer Success Manager- Hybrid

Persado