Director, Customer Success - Hybrid

August 14

Apply Now

Receive Emails with Similar Jobs

Persado

WebsiteLinkedInAll Job Openings

Persado unlocks the power of words, the foundational DNA of marketing

Digital Marketing • Conversion • Acquisition • Retention • Email Marketing

201 - 500

💰 $30M Series C on 2016-04

Description

• Lead a customer success account team, where the primary goal is to drive adoption and deliver the greatest business outcomes for our clients while contributing to shape the future of the Customer Success department. • Coach and support your team through the strategic development and execution of an account plan with a results-oriented, methodical approach that moves customers along a maturity path/value realization journey and delivers to their quarterly, semi-annual and annual objectives. • Acts as a “Trusted Advisor” to the customer to guide them on their maturation journey and consistently advocate for the customer’s outcomes. • Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations. • Be a Persado expert on our product offerings; leading your team to educate and onboard new and existing teams/business units across the client on terminology, concepts, values and principles related to the “test and learn” creative process.

Requirements

• 10+ years of relevant experience, including 3+ years of managerial experience, at a high growth Enterprise SaaS company, or equivalent experience in digital agencies working with Enterprise customers. • Experience in establishing and growing senior-level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor. • Experience working on client proposals; you are also a natural storyteller. • Is data-driven; seeks out solutions & defends decisions with data and is very comfortable with financial business cases, ROI calculations and data analysis. • Very comfortable in managing up, and representing your point of view to senior management in reviews and strategy sessions. • Presents very organized and structured thinking for planning and execution purposes. • Strong ability to anticipate issues and communicate effectively with internal and external stakeholders. • Strong foundational understanding of the digital marketing ecosystem, including email marketing, social, e-commerce, mobile commerce, display advertising, etc. • Good at managing multiple workstreams including all aspects of customer engagements and communicating clearly the implications to key customer team stakeholders.