Strategic customer success manager, healthcare
July 16
🔄 Hybrid – Manhattan
Description
• Great writing, for everyone. Vision for Writer and customers • Healthcare and life-sciences strategic customer success manager role • Onboarding, adoption, and retention processes • Helping build processes for onboarding, adoption, and retention • Navigating complex healthcare workflows environment • Building World Class CS organization • Ground-floor assistance • End-to-end customer success management • Deep customer relationship management • Business value creation and driving adoption • Collaborative work with Sales for revenue growth • Customer relationship strengthening and advocacy creation • Product usage insights sharing and analysis
Requirements
• 7+ years in a CSM role focused on Fortune 50-100 accounts, with at least 3 of those years focused on healthcare - particularly large health insurers, health systems, and/or life-science firms • Experience delivering high-touch, white-glove service to large, key accounts in healthcare • Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal • Experience in deepening adoption within a team as well as introducing a product across many teams in an organization • Experience managing and building relationships across multiple stakeholder levels, including C-Level • Experience in the art of Change Management. You know how to motivate, unblock and overcome barriers to large, transformational change • An ability to make the complex simple • Training and experience as a clinician (RN, BSN, PT, PA, NP, etc) is a real plus • Experience managing or owning large-scale deployments is a real plus • Proactive communication skills, both sync and async • Intrinsically motivated: you set the highest possible bar for what you build, write, ship • Incredibly curious and an active listener • A great presenter • A genuine leader • A connection to our mission of Great writing for everyone • A natural affinity to our values of Connect, Challenge, Own
Benefits
• Generous PTO, plus company holidays • Medical, dental, and vision coverage for you and your family • Paid parental leave for all parents (12 weeks) • Fertility and family planning support • Early-detection cancer testing through Galleri • Flexible spending account and dependent FSA options • Health savings account for eligible plans with company contribution • Annual work-life stipends for: • Home office setup, cell phone, internet • Wellness stipend for gym, massage/chiropractor, personal training, etc. • Learning and development stipend • Company-wide off-sites and team off-sites • Competitive compensation, company stock options and 401k
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