We provide gender-affirming hormone therapy via telehealth for the trans-community across the United States. Based in Denver, CO, Plume is trans-founded and has received backing from top-tier venture capital. Our mission is to create deeply affirming direct-to-consumer pharmaceutical services for the trans and broader queer community.  We are currently hiring talented, inspired and mission-aligned individuals.

Plume

Customer Support

Manage operations of Customer Support and Virtual Registered Nurse teams for gender-affirming care.

• Responsible for managing Customer Support and VRN teams’ day-to-day operations.
• Oversee team performance management and ensure coverage for task assignments.
• Manage Member Services team productivity reporting and customer satisfaction metrics.

Plume Jobs in New York City

Plume

Customer Support and Reporting Manager

Plume