Plume
Gender-affirming care, from your phone.
Gender Affirming Care • Trans Care • Telehealth • HRT • Transgender Healthcare
51 - 200
Customer Support and Reporting Manager
August 21
🏡 Remote – New York
Plume
Gender-affirming care, from your phone.
Gender Affirming Care • Trans Care • Telehealth • HRT • Transgender Healthcare
51 - 200
Description
• Responsible for managing Customer Support and VRN teams’ day-to-day operations. • Oversee team performance management and ensure coverage for task assignments. • Manage Member Services team productivity reporting and customer satisfaction metrics.
Requirements
• Deep understanding and compassion for the trans experience. • 3+ years experience in hands-on Customer Success Operations, Sales Operations, or a combination of both. • Attention to detail with a high aptitude for technology and process mapping. • Respectful and empathetic written and verbal communication skills. • Understanding of basic computer skills, learning new computer systems and interfacing with patients and colleagues in a remote, digital environment. • Able to drive change management, build aligned tooling, and develop methods to measure and systemize Customer Success KPIs for internal teams and customers. • Experience with sales, customer success, business operations, or professional services in a strategic or operational role. • Proven ability to succeed in both collaborative and independent work environments.
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