Thanx is the guest engagement platform (digital experiences, personalization, loyalty, CRM) that helps retailers grow customer lifetime value predictably.

"We launched Thanx amidst the pandemic and haven't had a backwards week since. Our sales have been climbing and Thanx has been an instrumental part of that growth. It’s been invaluable to reach our customers, given the disruption to normal habits." – Kelly Conroy, VP of Marketing at Kneaders

How can we help your brand grow CLV better than anyone else? thanx.com/why-thanx

Thanx

Customer Success Manager

Support clients in maximizing their use of loyalty and guest engagement tools.

• Leading loyalty and guest engagement platform for restaurants
• Focused on customer lifetime value and innovative customer loyalty tools
• Proactive problem solver and strategies for customer success

Customer Support

Manage API support tickets and assist customers in effective API utilization.

• The API Support Specialist will manage public API support tickets
• Assist customers in utilizing the API effectively
• Ensure all related documentation is current and comprehensive
• Involve direct interaction with customers and certification of new integrations
• Collaborate with the development team to maintain API standards and functionality

API Support Specialist

Marketing

Support marketing activities and product launches for a loyalty engagement platform.

• Reporting to the VP of Marketing and working closely with sales, partnerships, product management, and customer success, you will support a wide range of activities across the marketing funnel, focusing on product and partner marketing.
• Near-term responsibilities include:
• Working closely with the VP of Marketing and the product team, manage the execution of product launches and releases, including marketing plans and documentation.
• Gather and analyze the market and competitive intelligence. Conduct win/loss and churn analysis, monitor market trends, and then curate this information at the right level for constituents cross-functionally.
• Produce diverse collateral that effectively communicates Thanx platform capabilities and articulates business cases and value propositions for customers, prospects, and partners (product guides, videos, presentations, help and support portals, etc.)
• Act as a product expert and source of information and documentation for the rest of the organization, to enable partners and internal teams on all aspects of the product. Write help articles, create product videos, and other sales and customer enablement materials.
• Activities will result in measurable increases in win rates, adoption, renewals, NPS, and revenues.

Product and Partner Marketing Manager

Product Marketing

• Member of the small but mighty Thanx marketing team
• Responsible for a broad range of activities with increasing exposure to GTM strategy and product marketing
• Support a wide range of activities across the marketing funnel
• Own aspects of sales and partner enablement and product demo
• Manage execution of product launches and releases
• Produce collateral effectively communicating platform capabilities
• Act as a product expert and source of information for the organization
• Drive measurable increases in win rates, adoption, renewals, NPS, and revenues

Thanx Jobs in New York City

Thanx

Customer Success Manager

Thanx

API Support Specialist

Thanx

Product and Partner Marketing Manager

Thanx

Product Marketing Manager

Thanx