Cloud Support Engineer

May 22

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Pulumi Corporation

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Universal Infrastructure as Code. Open Source, ANY Cloud, ANY Language, ANY Team.

Serverless • JavaScript • TypeScript • Cloud Engineering • Infrastructure As Code

51 - 200

Description

• We are looking for a cloud support engineer. • Provide technical support and assistance to customers regarding IaC best practices and DevOps concepts. • Troubleshoot and resolve customer issues related to infrastructure deployments and other topics. • Collaborate with cross-functional teams to identify and resolve technical issues. • Create and maintain technical documentation, including FAQs and troubleshooting guides. • Stay updated with trends and best practices in IaC and related technologies. • Participate in on-call rotations for after-hours support.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field. • Minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting. • Proficiency in infrastructure-as-code concepts and tools, such as Pulumi, Terraform, Cloudformation and CDK. • In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes. • Comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, or Java • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues. • Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences. • Self-motivated and able to work independently as well as collaboratively in a team environment. • Strong attention to detail and a commitment to delivering high-quality customer support.

Benefits

• Health (US Only) - We offer competitive medical, dental, vision, and supplemental insurance. It is free for our direct employees to be on our insurance. • Time Off - Unlimited personal time off (PTO). We ask that employees take at least 3 weeks off during the year in addition to the 13 US holidays we recognize. • 401K (US Only) - With employer match • Parental Leave - 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver. • Remote-First - We are a 100% remote-first company with employees in nearly 20 states, and growing internationally; we encourage asynchronous communication and autonomy. We also provide an annual work from anywhere fund to help cover the employee costs of working remotely. • Professional Development & Growth - We encourage a lifelong learning mindset and every employee is given an annual professional development budget. • Equity - As a small but growing startup, we all act like owners and you will earn equity in the company. • Additional Funds - We offer employees a monthly wellness fund to be spent on anything physical and/or mental wellbeing related. We also provide a quarterly happiness fund to be used toward anything that makes our employees happy!