Radar
Radar is the leading geofencing platform. We help you build amazing location-based product and service experiences.
51 - 200
Customer Success Manager
August 2
🏢 In-office - Manhattan
Radar
Radar is the leading geofencing platform. We help you build amazing location-based product and service experiences.
51 - 200
Description
• Develop an in-depth understanding of the Radar platform and related technical concepts to support customer implementations and facilitate value realization • Oversee email support inquiries, collaborate with internal teams to resolve technical issues, and escalate customer health risks to CS leadership • Ensure customer success and retention by building strong relationships and knowledge of your customers’ organizations and goals • Proactively identify opportunities for customers to expand their usage of the Radar platform and realize increased value over time
Requirements
• 1+ years of professional work experience • Strong written and verbal communication skills • Exceptional organizational skills with a track record of meeting deadlines, coordinating projects from start to finish, and managing time thoughtfully across competing priorities • Goal-oriented mindset; you take initiative to get things done and are motivated by results • Eagerness to develop and expand technical expertise and domain knowledge • Customer success, project management and/or implementation experience, a plus • Experience working with retail, QSR or mobility customers, a plus
Benefits
• Competitive compensation package and equity plan • Medical, dental, and vision plans with 100% premiums covered for you • 401(k) plan with a generous employer match • Unlimited PTO vacation policy • Paid parental leave • Weekly catered breakfast and lunch at our NYC office • Free CitiBike membership (if based in tri-state area) • Fitness discount and wellness programs via Gympass
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