Rallye Motor Company
The mission of the Rallye Motor Company (established in 1958) is to be synonymous with the finest automobiles in the world while achieving renowned success for sales and customer service$1. .$1
Rallye Motors • Rallye BMW • Rallye Acura • Rallye Lexus
501 - 1000
IT Help Desk Technician
August 27
🏢 In-office - Manhattan
Rallye Motor Company
The mission of the Rallye Motor Company (established in 1958) is to be synonymous with the finest automobiles in the world while achieving renowned success for sales and customer service$1. .$1
Rallye Motors • Rallye BMW • Rallye Acura • Rallye Lexus
501 - 1000
Description
• Serve as the first point of contact for customers seeking technical assistance over the phone or email • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Record events and problems and their resolution in logs • Follow-up and update customer status and information • Pass on any feedback or suggestions by customers to the appropriate internal team • Identify and suggest possible improvements on procedures
Requirements
• BS/BA in IT, Computer Science or relevant field • Tech savvy with working knowledge of office automation products, databases and remote control • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and resolve basic technical issues • Proven experience as a help desk technician or other customer support role • Proficiency in English • Excellent communication skills • Customer-oriented and cool-tempered
Benefits
• Health • Dental • Vision • Long and Short Term Disability • Life Insurance • Paid Time Off • Volunteer Program • EAP
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