Senior Manager, Customer Success

July 23

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Description

• The Senior Customer Success Manager is a strategic leadership role responsible for developing and executing a comprehensive customer success strategy aligned with the company’s overall business objectives. • You will build out the framework for a high-performing customer success team by firstly acting in the role and use what you learn to ensure customer satisfaction, retention, and build expansion. • You have seen what works and what doesn’t and now you’re ready to take your expertise to the next level and build out the structure of the department.

Requirements

• Proven track record as a leader in customer success at a successful dual-use B2B software company leveraging ML models. • Possess a bias for action and are obsessed with retention, expansion, and customer development. • Deep understanding of software utilizing probabilistic machine learning and its applications across various industries. • Proven ability to grow accounts by systematically finding ways to expand usership and/or build technical products into customer workflows • Strong leadership and people management skills, with experience building and scaling high-performing teams. • Demonstrated ability to develop and execute successful customer success strategies (been in Customer Success at a successful B2B software startup (Series A-C)). • Exceptional communication and interpersonal skills, with the ability to influence at all levels of an organization. • Strong analytical and problem-solving skills, with a data-driven approach to decision-making. • Experience with CRM and customer success platforms.

Benefits

• Offers Equity • Offers Commission • Offers Bonus